What are the responsibilities and job description for the WPC Merchant Issues L1 Support Analyst position at Talent Groups?
Role Overview
- The WPC Merchant Issues L1 Support Analyst plays a critical role in merchant performance and reliability by monitoring key metrics, identifying anomalies, and coordinating timely
resolutions.
- This position supports day-to-day merchant issue workflows, starting with anomaly detection, escalating when appropriate and ensuring consistent communication
across internal teams.
Key Responsibilities
- Monitor internal dashboards and tools for system anomalies or metric drops
- Investigate anomalies by reviewing available data and cross-referencing key systems
- Coordinate with internal stakeholders to gather additional context and propose next steps
- Use predefined templates and guidance to communicate issues and drive resolution
- Maintain documentation of anomalies, findings, and outcomes in designated platforms
Technical Skills & Tools
- Strong proficiency with macOS is required — candidates must be comfortable navigating and working within a Mac-native environment
- Comfortable working with macOS native apps (e.g., Numbers, Safari)
- Ability to navigate multiple systems in a fast-paced environment
- Familiarity with data visualization tools like Tableau
- Basic understanding of CRM platforms
