What were looking for
- Demonstrated experience in IT operations and IT Service Management position
- Proven experience with IT Service Management and ITIL practices with practitioner certification in Incident Change Release and Problem Management preferable
- Knowledge of deployment and implementation methodologies (Agile CI / CD Blue / Green Canary) of related technical change management experience
- Experience in project management and knowledge of approaches tools and phases of the project lifecycle.
- Solid understanding of the software development lifecycle
- Understanding of configuration management principles
What youll be doing
This role will initially focus on implementing a LeanProcess initiative that ensures efficiency while preserving the integrity of lower environments such as QA and Staging. The aim is to balance efficiency compliance and quality by prioritizing lean solutions that minimize overhead all while maintaining the necessary integrity and security.
1. Environment Provisioning / Configuration
Lean Approach :
Automate with CI / CD : Use CI / CD pipelines for provisioning and configuration management to eliminate manual processes. Tools like Terraform (for Infrastructure as Code) and Ansible (for configuration management) allow you to define provision and configure environments in code ensuring consistency across environments and facilitating repeatability.Immutable Infrastructure : Implement an immutable infrastructure model where environments are fully reprovisioned from scratch rather than modified. This prevents environment drift and simplifies configuration management aligning with the lean principle of minimizing change and variation.Version Control for Configurations : Store environment configurations (e.g. infrastructure code settings and deployment scripts) in a version control system (e.g. Git). This ensures visibility rollback capabilities and consistency across environments.2. Assess Current State
Lean Approach :
Audit Current Environment Setup : Perform a baseline audit of your current environments configurations and processes. Use automated tools like Terraforms validate and Ansibles dryrun capabilities to identify inconsistencies inefficiencies or unnecessary complexity.Automated Risk Assessment : Use tools like OWASP DependencyCheck for identifying risks in software dependencies and automated vulnerability scanners (e.g. Snyk) for assessing security issues.Gap Analysis : Compare your current practices against industry standards using frameworks like CMMI or COBIT to ensure alignment with best practices focusing on areas that will deliver the most value with minimal effort.3. Access Control
Lean Approach :
RoleBased Access Control (RBAC) : Implement RBAC through automation. Tools like HashiCorp Vault for secrets management or AWS IAM / Azure AD for access management can automate and enforce access controls based on roles and responsibilities. Define roles at the level of environment user groups and data access to prevent overprivilege.Least Privilege Principle : Ensure that access is granted based on necessity limiting access rights to only whats required for users or systems to perform their tasks. Use tools that integrate with your CI / CD pipeline to dynamically provision and revoke access based on deployment contexts.SelfService Access Requests : Enable a selfservice model where users can request access or approval to environments through a controlled automated workflow that logs all access requests for transparency (e.g. Okta Azure AD with approval workflows).4. Data Management
Lean Approach :
Anonymize or Use Synthetic Data : For lower environments anonymize sensitive data or use synthetic test data. Leverage tools like DataMasker or Redgate Data Generator for automating data anonymization. This ensures compliance with data protection regulations (GDPR CCPA) while maintaining realistic test conditions.Automated Data Refresh : Create automated scripts that can refresh data ondemand after every environment update. This can be integrated into your CI / CD pipeline to ensure that each time an environment is spun up it contains the latest test data (either fresh or anonymized).Data Quality Monitoring : Use automated tools that can check the integrity of test data sets ensuring they meet the necessary quality standards before being used in testing.5. Change Management
Lean Approach :
Lightweight Change Control : Adopt a lean change management process by focusing on changes that impact stability security and compliance. Leverage GitOps principles where all changes are made declaratively and reviewed via pull requests (PRs) and only changes to the environment infrastructure need approval.Automate Approvals : Use automated workflows for approvals (e.g. Jira or ServiceNow integrations). This reduces the overhead of manual reviews and speeds up decisionmaking. Ensure the automation tracks all approvals to ensure compliance.Continuous Deployment with Gateways : Integrate environmentspecific gates (e.g. tests approvals) into your CI / CD pipeline that require certain conditions (e.g. successful automated tests security scans) before changes can be deployed. This ensures stability while maintaining speed.6. MonitoringLean Approach :
Centralized Monitoring and Alerts : Use existing tools like Datadog Prometheus and Grafana to aggregate logs and metrics across lower environments. Set up automated alerts for key performance indicators (KPIs) related to environment health deployments and test results.Continuous Feedback : Implement automated feedback loops that alert QA and development teams immediately when environment issues or failures occur allowing for quick resolution. Use tools like Slack or MS Teams integrations for realtime notifications of monitoring data.7. Business ContinuityLean Approach :
Automated Backups : Set up automated backup processes for critical configurations and data using tools like AWS Backup Azure Backup or Bacula. Implement retention policies based on business needs.Disaster Recovery Testing : Automate the recovery process by integrating backup recovery tests into your CI / CD pipeline. This ensures that the process is tested regularly and recovery steps are documented and automated.Cloudbased Redundancy : If applicable leverage cloudnative features like AWS Availability Zones or Azure Regions to minimize downtime in case of failure keeping the recovery process lean and reliable.Shift Left on Quality : Incorporate shiftleft testing practices where automated testing is integrated into earlier stages of the pipeline reducing the need for manual intervention and improving efficiency.Documentation Automation : Use tools like MkDocs or Swagger / OpenAPI to automate the generation of documentation based on your configurations and code. This minimizes overhead while ensuring that documentation stays uptodate with the latest changes.Environment as Code : Fully embrace the concept of environment as code. With tools like Kubernetes and Docker you can define your environments in configuration files that are part of your source control ensuring they are versioned and fully reproducible.Work to ensure our ITSM practices around key areas such as Change and Release Management are consistently being followed and processes run smoothly and effectively.Work to further develop modify and optimize our existing Service Management Practices as appropriate.Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and systems to fulfill business objectives support business processes and ensure business continuity.Assist the Program / Project Manager and development teams across multiple workstreams in planning maintaining Forward Schedule Release Calendar and timely communication of release schedules artifacts and status to all stakeholders.Conduct release readiness reviews and milestone reviews lead and coordinate the golive activities including the execution of the deployment plans and checklistsEnsure that the organizations release controls are documented and well understood by development teams and support teamsEnsure that all changes are managed in a controlled manner including standard normal and emergency maintenance relating to business processes applications and infrastructureParticipate / Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes Providing oversight of expedited and emergency changes ensuring the correct escalation path is followedEvaluate all requests for change (RFCs) to determine the impact on business processes and IT services and to assess whether change will adversely affect the operational environment and introduce unacceptable riskEnsure that changes are logged prioritized categorized assessed authorized planned and scheduled and are introduced in a controlled and coordinated mannerEnsure all P1 incidents and selected P2 incidents are resolved appropriately and forwarded through the appropriate problem management process as requiredCoordinating Post Change reviews with the change owners as necessary feeding any followup actions into the Problem Management / Root Cause Analysis (RCA) processesParticipate in the problem management process to get to the root cause of technology problems to improve the availability of systems and manage the endtoend lifecycle of problemsAnalyze incident trending for possible chronic incidents that should be considered for proactive problem managementRequirements :Qualifications / What you bring (Must Haves) Highlight Top 35 skills
Education Level : Bachelors Degree Required10 years of relevant work experience is required in addition to the required work experience.)ITIL Certification (version 3 or 4) is preferred.Strong understanding of ITIL best practices.JIRA Service Management and ServiceNow Required 5 year a minimum.Key Skills
Network security,SQL,Active Directory,Information Technology,Protocols,Tcp / IP,BGP,Routers,Infrastructure,Linux,Internet,Juniper,DoD,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
