What are the responsibilities and job description for the IT Specialist position at Talent Mingle?
IT Support Specialist $60,000-70,000
About The Role
As an IT Specialist you’ll play a key role in providing exceptional technical support to our clients. Working within our Technical Support department, you’ll address a wide range of IT challenges, ensuring systems run smoothly while delivering outstanding customer service. This position offers a mix of remote and onsite work, providing hands-on experience across Windows, MAC, and server environments.
Key Responsibilities:
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About The Role
As an IT Specialist you’ll play a key role in providing exceptional technical support to our clients. Working within our Technical Support department, you’ll address a wide range of IT challenges, ensuring systems run smoothly while delivering outstanding customer service. This position offers a mix of remote and onsite work, providing hands-on experience across Windows, MAC, and server environments.
Key Responsibilities:
- Assist clients with IT product installation, configuration, and troubleshooting across Windows and MAC operating systems
- Provide technical support via phone, email, remote tools, and onsite visits
- Diagnose and resolve technical issues with hardware, software, and network systems; escalate as needed
- Maintain and support Windows Server environments (2012–2019), Active Directory, Exchange Online, and Office 365
- Document all support activities, troubleshooting steps, and resolutions accurately
- Ensure client satisfaction by communicating effectively and delivering timely solutions
- Stay updated on emerging IT trends and technologies to better serve clients
- Collaborate with internal teams to resolve complex issues and improve service delivery
- 1–3 years of IT experience, including expertise with Windows Server, Active Directory, and Office 365
- Proficiency with both Windows and MAC operating systems
- Strong customer service and communication skills, with the ability to simplify technical information for clients
- Experience with email systems (Exchange Online, Gmail, Office 365) and backup technologies
- Familiarity with networking concepts, firewall configuration, and IT security best practices
- A proactive, self-motivated approach to problem-solving and task management
- Ability to work in a fast-paced environment and juggle multiple priorities
- Must pass a background check
- Experience working with MAC OS in enterprise environments
- Certifications such as CompTIA A , Network , or Microsoft certifications (preferred but not required)
- Experience with client onboarding, IT training, or pre-sales technical support
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Salary : $60,000 - $70,000
