Field Service Engineer

We specialize in manufacturing packaging machines and providing exceptional customer support when equipment requires maintenance, upgrades, or troubleshooting. Our Field Service Engineers play a vital role in ensuring our clients’ operations run smoothly by diagnosing issues, implementing solutions, and maintaining strong working relationships. With a focus on automation, integration, and customer success, we strive to be a trusted partner in profitability for every client.

We are looking for a Field Service Engineer to provide on-site technical support for our industrial packaging equipment. This role involves traveling to customer locations (50-60% travel) to diagnose, repair, and optimize machinery. You’ll respond to service calls, assist with new equipment setup, and help integrate automation solutions. This position also offers a 1% commission for recommending additional services or parts that improve customer operations.

Responsibilities

• Install, fine-tune, and program additional logic for industrial packaging machinery, including VFFS & HFFS Baggers, Scale Systems, Check-Weighing Systems, Metal Detection, X-Ray Detection, and Conveyor Systems.
• Perform Factory Acceptance Tests (F.A.T.) on new equipment to ensure proper functionality.
• Respond promptly and effectively to customer service calls for troubleshooting and maintenance.
• Conduct system overhauls, repairs, and preventive maintenance to minimize downtime.
• Maintain detailed service records, log customer interactions, and track expenses for invoicing.
• Develop strong customer relationships by acting as a trusted technical advisor.
• Identify opportunities to enhance equipment performance and recommend additional solutions (eligible for 1% commission on successful sales).

 Qualifications

• Hands-on experience with automation, machine setup, troubleshooting, and repairs.
• Willingness to travel 50-60% of the time to customer sites.
• Ability to diagnose electrical, mechanical, and software-related equipment issues.
• Strong problem-solving skills and a customer-first mindset.

Travel & Perks

• $50 per diem (cash) for meals and personal expenses.
• Flights depart from South Bend for easy travel logistics.
• Flexible travel scheduling—choose to return sooner or extend your stay for convenience.
• Dedicated travel assistant to handle booking and last-minute changes.
• Effort made to avoid weekend travel, prioritizing work-life balance.
• Company truck provided for travel to work sites.

Benefits & Compensation

• Competitive salary profit-sharing (1% commission on recommended and installed parts).
• Full company benefits package (details provided separately).
• Growth opportunities within a rapidly evolving industry.