Specialist, Research Engagement Services I

Job Description:

The primary responsibility of the role is to support ***'s Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. The hours for this position are 10am - 7pm ET

Key responsibilities include:

• Monitoring assigned email boxes and promptly processing emails into ***'s CRM database during working hours.
• Creating Service Requests (SRs) in ***'s CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed
• On a typical day you will:
• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
• Work with teammates and build strong working relationships with the *** Research & Advisory Expert community.
• Receive unlimited access to all *** research content.
  
  

Desired Skillsets:

• Excellent written and verbal communication skills
• Ability to provide world-class service by engaging directly with internal partners and clients
• Strong customer service mindset
• Strong time management and organizational skills
• Ability to prioritize tasks effectively
• Attention to detail
• Ability to use problem solving skills to highlight urgent issues, when needed.
• Ability to learn new systems and tools quickly
• Ability to work independently and as part of a team
• Ability to work with cross functional teams
• Preferred: Prior work experience in customer service
• Preferred: Experience working across multiple time zones
  
  

Education:

• Must have completed Bachelor's degree for consideration