What are the responsibilities and job description for the Call Center Agent position at Talent Trellis?
Job Description
Job Description
Job Title : Remote Call Center Agent
Job Description :
We are seeking a proactive and organized Work From Home Call Center Agent to join our team. In this role, you will provide exceptional customer support, address inquiries, resolve concerns, and ensure customer satisfaction. You'll enjoy the flexibility of working remotely from anywhere in the U.S. and be part of a collaborative team dedicated to delivering excellent service.
Key Responsibilities :
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
- Build and maintain strong customer relationships to ensure satisfaction and loyalty.
- Collaborate with internal teams to escalate and resolve customer concerns promptly.
- Assist customers with onboarding, troubleshooting, and product / service guidance.
- Monitor customer interactions and performance metrics to identify areas for improvement.
- Facilitate regular communication with customers through calls, emails, and chat support.
- Gather customer feedback and share insights with the team to enhance the customer experience.
- Accurately document customer interactions and outcomes in CRM tools.
Required Qualifications :
Preferred Qualifications :
Compensation & Benefits :
Additional Information :
Salary : $50,000 - $70,000
