What are the responsibilities and job description for the Customer Service Representative position at Talent Trellis?
Job Description:
We are looking for a dedicated Customer Service Representative (CSR) to join our remote team. In this role, you will be the frontline support for our customers, addressing their inquiries, resolving issues, and ensuring an excellent customer experience. If you thrive on problem-solving and delivering exceptional service, this role is for you!
Key Responsibilities:- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve customer complaints efficiently, providing appropriate solutions and alternatives.
- Follow up on unresolved issues to ensure customer satisfaction.
- Maintain an in-depth knowledge of our products and services to provide accurate information.
- Document all interactions and maintain updated customer records.
- Collaborate with internal teams to address and escalate issues when necessary.
- Process orders, returns, and refunds as per company policies.
- Identify opportunities for process improvements to enhance the customer experience.
- High school diploma or equivalent.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer service software and tools (e.g., Zendesk, Freshdesk).
- A reliable internet connection and a quiet workspace.
- Associates or Bachelors degree in any discipline.
- Experience working in a remote or distributed team.
- Multilingual abilities are an advantage.
- Familiarity with CRM software and systems.
- Competitive salary: $50,000 - $70,000 per year, based on experience.
- Health Insurance: Medical, dental, and vision coverage.
- 401(k) retirement plan with employer contributions.
- Paid time off to promote work-life balance.
- Paid training and opportunities for career advancement.
- Performance-based incentives and bonuses.
- Must have legal authorization to work in the specified country.
- Regular access to a computer or laptop with up-to-date software.
Join our team and become a valued member dedicated to providing outstanding customer experiences!
Salary : $50,000 - $70,000
