Organ Services Administrator

LifeSource is hiring an Organ Services Administrator to be accountable for engaging in the evaluation and coordination for donation opportunities, supporting the goal of maximizing donation conversion.

The Organ Services Administrator is accountable for the oversight of the donation process internally by leading the assessment, planning, evaluation, and management of the entire donation process. They are responsible for logistics planning and transportation coordination for team members traveling for clinical activity. This includes identifying and meeting internal and external customer requirements, including donor hospital and transplant center team members, funeral directors, medical examiners, eye banks and tissue processors.

This is a great fit for critical care or ED RNs with excellent critical thinking, problem-solving and logistical skills to anticipate and recognize administrative and logistical challenges in the donation process and proactively provide resources for all donation and transplantation processes.

As an Organ Services Administrator, you’ll advance our life-saving work by performing the following job duties:

• Providing real-time clinical and administrative expertise and oversight aimed at maximizing donation during the referral and recovery processes for both organ and tissue cases.
• Managing clinical resources to support the donation process internally by participating in the assessment, planning, evaluation, and management of the entire donation process.
• Identifying and meeting internal and external process improvement, training, and subject matter expert requirements.
• Serving as subject matter expert internally and with external partners on post-donation patient safety.
  
  

This Includes

• Logistics planning and transportation coordination for team members traveling for clinical activity and resourcing donation activity across service area
• Evaluating vented patient referrals, providing initial assessment, conducting phone follow-up, and setting appropriate response based on need
• Providing clinical services to include referral management duties, lab work processing, reviewing and/or performing medical/social history and quality review of authorizations/disclosures.
• Identifying and meeting internal and external customer requirements, including donor hospital and transplant center team members, funeral directors, medical examiners, eye banks and tissue processors
• Anticipating and resolving administrative and logistical challenges in the donation process and proactively providing resources for all donation and transplantation processes
• Tracking and reporting metrics to understand and drive operational outcomes
• Monitoring and reporting compliance with Organ Procurement Transplant Network (OPTN) allocation policies and data submission requirements
• Serving as subject matter experts for donation process, ensuring that all donor evaluations and donation cases are carried out according to relevant regulatory and internal requirements
• Providing guidance, leadership, and support to team members on clinical activity by maintaining in- depth knowledge of the roles, responsibilities, and administrative and logistical processes
• Training and mentoring new team members
  
  

Qualifications

• Requires combined education and experience equivalent to 8 years critical care RN, emergency room RN, or emergency medical services responsibilities
• Prefer leadership experience or demonstration of autonomous decision-making.
• Certified Procurement Transplant Coordinator (CPTC) designation is preferred at time of hire, but required within 2 years of hire. Once certified, you must obtain the required continuing education or recertification credits/process.
• Demonstrated ability to exhibit effective communication and interpersonal skills, including clear written correspondence and professional customer service at all levels.
• Demonstrate work behaviors representative of a leader or coach by displaying outstanding teamwork and collaboration skills.
  
  

Working Conditions / Schedule

• This is a .9 FTE role. Must be able to participate in a variable 12-hour schedule which includes days, nights, weekends, and holidays (1 summer and 1 winter holiday per year, rotating). Variable shifts include a mix of days (5:30a-6p), swing (10:30a-11p), and nights (5:30p-6a). Schedule includes minimum of 1 weekend per month. Preferred scheduling method.
• Hybrid (initial training/orientation on-site, occasional meetings and project work on-site)
  
  

Projected offer range: $48-60/hour, based on relevant experience

Why Join LifeSource

Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website.

We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.

LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA , veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.

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