What are the responsibilities and job description for the Client Service Representative position at TalentBridge?
In this role as Client Service Representative at TalentBridge, you will be responsible for assisting clients with their brokerage needs, ensuring smooth operations, and identifying areas for improvement.
Responsibilities:
- Manage a variety of client requests and inquiries, providing exceptional service and support.
- Collaborate with the supervisor to address complex issues and ensure client satisfaction.
- Continuously seek ways to improve internal processes, ensuring efficient operations.
- Resolve client issues accurately and in a timely manner, handling moderately complex support tasks.
- Foster strong relationships with internal teams to facilitate communication and gather necessary information to support clients.
Requirements:
- Minimum 2 years of experience in client-facing roles, preferably in the financial services or brokerage industry.
- Ability to multitask, prioritize tasks, and maintain a high level of service quality.
- Strong problem-solving skills and a knack for process improvement.
- Excellent written and verbal communication skills, with a focus on professionalism and client satisfaction.
