What are the responsibilities and job description for the CWR-Customer Service Rep I position at TalentBridge?
Job Title : CWR-Customer Service Rep I
Job Location : Ft Myers, FL
Position Type : Contract
Job Description :
SHIFT DETAILS: 8 Hour Shift, Tuesday - Saturday, 11:00 AM - 7:00 PM (Subject to open Mondays during peak season)
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
At a minimum, you’ll need:
Job Location : Ft Myers, FL
Position Type : Contract
Job Description :
SHIFT DETAILS: 8 Hour Shift, Tuesday - Saturday, 11:00 AM - 7:00 PM (Subject to open Mondays during peak season)
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
At a minimum, you’ll need:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
