Administrative / Project Coordinator

ADMINISTRATIVE / PROJECT COORDINATOR

Location: Culver City, CA 90232

Start: 4/28/2025

Duration: 2-year project, long-term role

This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment. This position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Responsibilities

• Provide members with a personalized creative experience.
• Work intimately with members and coordinate the entire lifecycle of their projects.
• Provide stellar customer satisfaction at all times.
• Partner with Publishing teams to ensure members are enrolled in the proper service package.
• Work internally with other departments to ensure a quality product is delivered in a timely manner.
• Utilize a wide variety of software systems to navigate customer accounts and proactively monitor accounts to anticipate problems before they occur.
• Meet performance and quality metrics.
• Initiate process improvement projects within the department and drive them through to completion.
  
  

Qualifications:

• Associate’s degree required, Bachelor’s degree preferred.
• 2 years customer service experience.
• Experience working with high-volume processes.
• Working knowledge of Microsoft Office Applications.
• Ability to work weekends and overtime as required.
• Aptitude to quickly learn new systems and software.
• Ability to multi-task & prioritize, with strong organizational and follow-up skills.
• Excellent oral and written communication skills.
  
  

#TB_EN Job #: 25-27214