What are the responsibilities and job description for the DevOps Architect position at TalentBurst, an Inc 5000 company?
Position: DevOps Architect
Location: Boston, MA (Hybrid)
Duration: Multi Year Renewable Contract
Working Hours: 37.5 Hours per week
Overview
The BEST DevOps Architect is responsible for defining the standards, protocols, procedures, tools, and resources required to manage the ongoing operations and support of the new Financials solution. This role involves collaboration with a diverse team, including the System Integrator (SI) and product vendor, BEST Technical Lead, BEST Compliance Lead, and BEST Operations Lead, EOTSS Operations, and agency staff experienced in operating cloud solutions. The focus will be particularly on the SaaS software procured for this engagement.
Responsibilities
Location: Boston, MA (Hybrid)
Duration: Multi Year Renewable Contract
Working Hours: 37.5 Hours per week
Overview
The BEST DevOps Architect is responsible for defining the standards, protocols, procedures, tools, and resources required to manage the ongoing operations and support of the new Financials solution. This role involves collaboration with a diverse team, including the System Integrator (SI) and product vendor, BEST Technical Lead, BEST Compliance Lead, and BEST Operations Lead, EOTSS Operations, and agency staff experienced in operating cloud solutions. The focus will be particularly on the SaaS software procured for this engagement.
Responsibilities
- Make recommendations based on the SI and product vendor's maintenance and support standards and procedures, best practices, and Commonwealth business needs.
- Define job cycles supporting nightly, daily, weekend, quarterly, and annual requirements.
- Assist in management of end-user security.
- Monitor SI and product vendor data security protocols, audits, and mitigation of identified issues.
- Determine the timing and procedures for adopting a software upgrade.
- Monitor Service Level Agreement (SLA) metrics for software and support/maintenance services.
- Design and implement a cross-system monitoring solution, including Cloud SaaS vendor, legacy on-premises vendor solutions, EOTSS responsible services.
- Manage ongoing and new configuration tasks.
- Monitor the performance of the infrastructure hosting the software.
- Oversee typical operational support tasks such as data backups, application and network performance monitoring and tuning, and load balancing.
- LAN/WAN hardware, software, and Internet/intranet/Extranet integration and linkage.
- Enhancements or improvements to network hardware, software, and telecommunications in support of BEST implementation and ongoing support.
- Software performance standards, policies, and procedures.
- Ongoing systems training for system administrators and operational support staff.
- Protocols and tools to troubleshoot the system to maintain operational integrity and security.
- Coordination of efforts with the SI and product vendor for upgrades and routine maintenance.
- Establishment of an ERP Center of Excellence with recommended staffing levels for ongoing training of support and user staff.
- Collaborate with the SI product vendor, BEST Technical Implementation Lead, and BEST Data and Information Lead to identify procedures for managing database growth, backup and refresh schedules, upgrade protocols, and how data integrity and SLA performance metrics will be monitored and assured.
- Responsible for the continuous deployment strategy, both hands-on and strategic vision, working closely with key stakeholders across the BEST Program.
- Leverage cloud and on-premises solutions to collect technical requirements from stakeholders and plan, build, and run a complete CI/CD pipeline and strategy.
- Lead technical and design discussions to help speed the adoption of new technologies and practices and serve as a thought leader and SME on DevOps industry trends, new and existing technology offerings, and architectural concepts.
- Identify best practices and recommend procedures and organizational structures for overseeing the day-to-day running of the new Financials solution.
- Clearly outline SI and product vendor and Commonwealth roles and responsibilities for ongoing systems maintenance tasks.
- Recommend procedures and tools for ensuring that the system delivers consistently on the Service Level Agreement (SLA).
- Recommend procedures for implementing upgrades or migrations.
- Work with the BEST Compliance Lead to recommend procedures for monitoring vendor data security protocols and annual audits.
- Work with business owners and agencies to understand the changing business needs served by the new system.
- Lead generation of detailed operational procedures and processes that will operate across multiple delivery partner environments and teams.
- Exposure to technical configurations, technologies, and processing environments in projects of similar size and complexity to BEST.
- Experience with system administration and monitoring for various application platforms, particularly SaaS delivery models.
- Ability to perform root-cause analysis and work with other administrators or integration developers to drive resolution.
- Knowledge of JavaScript, CORBA, PPTP, and groupware products.
- Experience with all phases of testing including unit, system, integration, parallel, and user acceptance.
- Experience with LAN/WAN/VPN and remote network technologies and protocols.
- Demonstrated ability to learn about technologies quickly.
- Excellent customer service attitude.
- Demonstrated written and verbal communication and interpersonal skills.
- Experience in DevOps within an Agile environment.
- Experience in working in a 24 X 7 operational environment and business solution.
- Experience in designing and implementing financial-based applications.
- Experience with Software as a Service cloud implementations, particularly those in which legacy on-premise applications have been migrated to cloud delivery options.
- Experience in generation of operational materials, including operational procedures, operational processes, third-party operational oversight, support ticket processes, data flow diagrams, sequence diagrams, and network and security diagrams.
- Experience in transforming an operational team from a traditional/legacy environment to an agile DevOps approach.
- Bachelor's degree in computer science, system analysis, or a related study, or equivalent experience.
- Minimum of three years of implementation experience in one or more of the following disciplines: data integration across platforms, application development, application programming interfaces (APIs), database management and administration, systems administration, and operations.
- Minimum of three years of experience in an operations leadership or architecture role.
