What are the responsibilities and job description for the Information Technology Desktop Support position at TalentBurst, an Inc 5000 company?
Job Title : IT Desktop Support
Job Location : Oneonta, NY 13820
Duration : 06 Months
Job Description
Scope of Position :
The IT Site Technician will provide technical assistance and support for incoming service requests / incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY. This position may require the candidate to be available for on call 24 / 7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7 / 10 / 11 and MS Office suites (2010 / 2013 / 2016 / O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. This position reports directly to the IT Site Lead.
Responsibilities :
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Microsoft and 3rd party)
- Troubleshooting Cisco VPN connectivity
- Remediating / minimizing anti-virus threats
- Remote connection / utilization
- Imaging and deployment server utilization
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation / configuration of various software packages
- Installation / configuration of Security Software
- Printer / driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
- Additional responsibilities may include :
o Documentation (records) management
o On-boarding (Training) of new hires
o Conference room support
o Vendor engagement (as needed)
o Project interaction / participation
o Customer scheduling / follow-ups
o End user equipment moves (disconnect / reconnect)
o Cross-team interaction and collaboration
o Standard device imaging via USB / PXE server(s)
o Smart-Hands tasks / functions to physically assist other IT teams
o Desktop Imaging and deployment
o Printer support, mapping, configuration, troubleshooting and deployments.
o Cyber security vulnerability mitigation
o Other tasks and duties as needed
Meeting Support :
Smart Hands : Assisting external IT teams (note : Some sites have a dedicated network team to perform some of the duties below)
Education and Experience :
Preferred Certifications :
Required Skills :
Proficient in time management and task prioritization
Desired Skills
