What are the responsibilities and job description for the IT Administrative position at TalentBurst, Inc.?
Position Description
The IT Administrative Assistant provides comprehensive administrative support to the Information Technology (IT) section. This role involves a variety of tasks and requires independent decision-making and problem-solving using knowledge of organizational practices, functions, and regulations. Key Responsibilities :
Procurement : Assist with IT procurement processes, including obtaining vendor quotes, drafting purchase requests, and tracking invoices.
Service Desk Support : Monitor the IT Service Desk ticketing system, resolve or escalate customer service issues, and manage work tickets.
Office Administration : Perform typical office administration duties such as managing calendars, processing employee performance evaluations, and supporting onboarding / offboarding activities.
Team Support : Provide administrative support to functional teams comprising 21 employees.
User Acceptance Testing (UAT) : Support user acceptance testing activities as needed. This position requires a highly organized and detail-oriented individual with excellent communication and interpersonal skills. The ideal candidate will have a strong understanding of IT processes and the ability to work independently and as part of a team.
Skills Required
Software Proficiency : Microsoft Office Suite, SharePoint, Service Desk software (e.g., HaloITSM), Adobe Acrobat, workflow systems (e.g., Laserfiche / Salesforce), and database experience.
Communication : Excellent written and verbal communication skills, including drafting clear and concise emails, memos, and reports. Strong interpersonal skills for interacting with internal and external stakeholders.
Organization & Time Management : Highly organized with meticulous attention to detail. Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
Administrative Support : Experience providing administrative support in a professional setting, including scheduling, document management, and record keeping.
Project Management Support : Familiarity with project management concepts and artifacts (e.g., project charters, status reports).
Procurement : Basic understanding of procurement processes.
Typing & Data Entry : Proficient typing skills and accurate data entry.
Problem-Solving : Ability to identify and resolve routine administrative problems independently.
Teamwork : Ability to work collaboratively with IT staff and other departments.
Confidentiality : Ability to maintain confidentiality of sensitive information.
Skills Preferred
Software Proficiency : Advanced proficiency in Microsoft Teams. Experience with help desk systems and IT Service Management (ITSM) tools is a plus.
Process Improvement : Demonstrated ability to identify areas for process improvement and implement efficient solutions.
Learning Agility : A quick learner with the ability to adapt to new technologies and procedures.
Problem-Solving & Critical Thinking : Strong analytical and problem-solving skills.
Communication & Interpersonal Skills : Excellent written and verbal communication skills.
Teamwork & Collaboration : A strong team player.
Initiative & Proactiveness : Self-motivated and proactive with a strong work ethic.
Professional Development : A desire for continuous learning and professional growth within the IT field.
Adaptability & Flexibility : Ability to adapt to changing priorities.
Experience Required
3 years of administrative support experience in a professional setting.
Proven experience supporting IT teams or departments.
Proficient in Microsoft Office Suite, SharePoint, and relevant software.
Excellent communication, organization, and time management skills.
Strong problem-solving abilities and attention to detail.
Experience Preferred
5 years of related experience, including clerical and documentation support for IT projects and development activities, drafting / editing IT-related agreements, SOWs, purchase requests, procurement documents, and IT training materials.
Education Required
High school diploma or a GED certificate
Education Preferred
High school diploma or equivalent with continuing education and professional development.
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