What are the responsibilities and job description for the Project Manager Loyalty Operations position at TalentBurst?
35818749
Project Manager Loyalty Operations
Location : 500 Staples Drive, CORP
- CORP, Framingham, MA 01702
Duration : 5 Months
Pay rate : $42.73
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community Client innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
The Project Manager of Loyalty Operations is responsible for the independent execution planning, offer configuration and coordination of loyalty campaigns. This requires managing multiple campaigns on any given week, which is done vi suite of internal and external best in class tools helping us to strategize, plan, and execute our loyalty marketing campaigns. A successful candidate in this position will have strong project management skills and a curious desire to learn and manage the execution aspects of the loyalty program. This is a collaborative position as you will work with multiple teams and resources on the development and execution of our loyalty marketing programs including marketing, merchandising, technical, and other internal stakeholder teams.
Responsible for loyalty campaign configuration, including coordination, set-up, Quality Assurance, and deployment of high quality, on-time and on-budget campaigns
Work with cross-functional teams to ensure all campaign details are delivered accurately and on time
Execute end-to-end test and Qulality Assurance plans for the loyalty program
Maintain loyalty offer calendars campaigns used across partner teams
Mange customer-based discount programs
Independently identify process steps / rules / workflow that need improvement and proactively explore solutions and implement process change
Help complete incident tickets in the loyalty operations queue within 24 hr SLA
Ensure all marketing programs / campaigns / offers are translated through the customer lens, promote our value prop
Continuously improve knowledge on cross-channel campaign best practices (functionality, cadence, deliverability, etc.) under the guidance of Sr. Manager, Loyalty Operations
Skills :
Essential Skills and experience :
1-2 years professional marketing operations experience
Proficiency in MS Office applications, specifically MS Excel, PowerPoint, Word, and Outlook
Strong attention to detail
Strong tactical skills
Proven ability to posses strong collaboration skills
Education : Bachelor's degree
Salary : $43
