Desktop and AV Support Specialist

Job Title: Desktop and AV Support Specialist

Primary Location: Northbrook, IL

Position Type: 6-8 weeks with the potential to extend for long-term

(qualified candidates must be able to work in the US and do not require sponsorship now or in the future)

Job Description:

We are seeking an experienced Desktop and AV Support Specialist (white glove supporting executives) to manage desktop support and AV for our client's corporate headquarters. This is a 2-3 month contract role qualified candidates must be able to work on-site 5 days a week in Northbrook, IL(potential to also have to travel downtown Chicago), and must be eligible to work in the US without requiring sponsorships now or in the future.

This role primarily supports users and Executives on-site 5 days a week. Qualified candidates will have experience supporting Windows and AV user environments. The focus of this role will be supporting the conference rooms and AV equipment specifically Crestron. The ideal candidate will have experience supporting Executives in a corporate enterprise environment. In the role, you will be responsible for troubleshooting and maintaining a Windows 11 and Microsoft O365 environment and AV for conference rooms. Ensuring efficient operation of mainly Lenovo laptops/desktops systems and AV for multiple conference rooms. This team consists of 11 team members and the role is open due to increased workflow and company growth.

Required Skills:

• Experience: 2-4 years of IT support experience in a corporate environment, particularly with desktop refresh processes, breakfix, and ticketing.
• Technical Skills: Strong proficiency in Microsoft products (Windows 11, Office 365, and AV support), and familiarity with Lenovo hardware. (diagnosing, resolving issues, desk side and ticketing)
• Technical must have: Crestrons and Microsoft Teams
• Must have experience supporting AV in a corporate setting interfacing in person with staff and executives
• Must have experience supporting AV (Wireless connectivity, presentation tools (projectors, screens, white boards etc.)
• Proven ability to troubleshoot and resolve technical issues efficiently under pressure.
• ServiceNow Experience: Familiarity with ticketing systems, particularly ServiceNow.
• Mobility: Some experience with mobile support is a plus, though not a primary focus.
• On-Site Availability: Must be available to work on-site five days a week, starting at 7:00 or 7:30 AM. Must be able to work onsite in downtown Chicago and Northbrook IL. Must have excellent communication, in-person and email, and phone customer service skills.
• Our clients technical environment is: Crestron Shop, Zoom, Lenovo, Microsoft Surface Hubs = The idea candidate will have experience with these products.

Key Responsibilities:

• Desktop Support: Provide hands-on support for desktop systems, including Windows 11 and Office 365, ensuring quick resolution of issues.
• Conference Room Technology: Manage and support all conference room equipment, primarily utilizing Microsoft Teams.
• Troubleshooting: Handle refresh builds, break/fix scenarios, and ticket overloads using ServiceNow for efficient ticketing and issue tracking.
• Field Support: Assist field engineers as needed to support Microsystems for members in the field.
• Collaboration: Work closely with team members and report to the team lead to manage workflow and ensure high-quality service delivery.
• Teamwork: Contribute to a team of 11 professionals, collaborating effectively to meet departmental goals.

Compensation starting at $30/hr

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!