Senior Client Service Associate

We are a boutique wealth management firm, supporting a select group of clients and laser-focused on our service model. Our clients stay with us because of the incredible relationships we have and the care that they receive. We are a close team and support each other to achieve this mission! We need an experienced professional who is ready to help us continue to grow.

Our Client Service Associate will be setting up new accounts, scheduling meetings, answering the phones along with many other things, while overall being a critical piece to the client experience. Being the primary operations person within our firm, tasks will include client-specific, account-specific, and general business functions. Outside of experience, you will have impeccable detail orientation abilities and an unwavering ability to figure things out, even with little to no direction. You're an administrative pro who wants to be more and do more. You’re organized, tech savvy and able to work independently while thoroughly enjoying being part of a team. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You have an adept ability to prioritize and handle multiple tasks simultaneously and you take immense pride in your work.

ESSENTIAL RESPONSIBILITIES:

• Process various client service items, including new accounts, withdrawals, beneficiary changes, etc.
• Prepare, organize, coordinate, and maintain all client paperwork
• Organize time: schedule appointments, maintain calendar, coordinate internally and externally, as needed
• Client meetings; prepare documents, notes, reports, and presentation materials as requested
• Follow up with clients verbally and in writing to obtain required information
• Maintain client records in database, including documentation of phone calls and conversations
• Generate various daily, weekly, monthly and annual reports
• Answer, screen, and route phone calls, assisting directly or taking messages as appropriate
• Communicate confidential client information professionally and discreetly
• Deliver superior client service – troubleshoot problems and serve as liaison between Advisor and Client
• Perform general office management and upkeep (supplies, tidying, etc.)
• Communicate with the broker/dealer, advisory firm and product firm contacts
• Maintain records, logs, and blotters
• Perform various miscellaneous tasks as assigned

QUALIFICATIONS:

• 2-5 years of experience supporting a financial advisor or similar setting required
• CRM Software / Database experience required (Example: Redtail, Constant Contact, OneHub, Salesforce, Etc.)
• Industry-specific software experience highly preferred (Example: E-Money, RetireUp, NetX360, Envestnet, etc.)
• Advanced Technology Skills and use of MS Office (Outlook, Word, Power Point, Excel, Etc.)
• FINRA Securities licensing or willingness to obtain (Example: SIE, Series 7, 66, 65 and/or 63)
• Highly organized, with an absolute attention to detail
• Excellent follow-through and communication regarding status of open items
• Client-first attitude: ability to interact with clients professionally and respond to clients in a timely manner
• Editing and writing skills to initiate, compose, format, proofread and carefully edit various documents
• Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
• Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
• Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
• Ability to work independently and in a team environment
• Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; Final job offer is dependent on successful completion and approval by the broker/dealer firm.

Salary : $75,000 - $95,000