Refund/Credit Specialist

• Project Start Date: December 9, 2024
• Project End Date: June 8, 2025
• Background Check Required
• Industry: Food & Beverages
• Job Category: Finance / Accounting

Summary:

• Pull a daily report from Food Logic for any credit request in the following status, Credit Rejected, No Credit Requested, Restaurant Review.
• Add the daily report to the running list, remove any duplicate incident IDs.
• Pull up each incident ID within Food Logic and determine if

1) follow up with the restaurant is necessary,

2) invoice or PO data needs to be updated,

3) wrong supplier is listed,

4) wrong reason code is selected,

5) push back with the DC / Supplier is necessary, or 6) the rejection is valid.

Requirements:

• Attention to detail
• Not afraid to ask questions
• Objective mindset
• M-Thrs in office with the potential to be remote on Friday

Compensation:

• Hours Per Week - 40
• Total Project Hours - 1040
• Job Type: Hourly Non-Exempt
• Healthcare Benefits - Yes
• Part-time
• Benefits -
• Relocation Assistance Available - No
• Commission Compensation - No
• Bonus Eligible - No
• Overtime Eligible - No
• Interview Travel Reimbursed – No
• Security Clearance Required: No
• Visa Candidate Considered: No

Candidate Details:

• 1 to 2 years experience
• Seniority Level - Entry
• Management Experience Required - No
• Minimum Education - High School Diploma or Equivalent
• Willingness to Travel - Never

Ideal Candidate:

• The ideal candidate has attention to detail, can spot trends, flexible, willing to help out with other projects.
• The hiring manager has been asked to provide oversight for cash handling, theft and cash loss in restaurants, asset prevention, and theft from deposits. The hiring manager is a CPA, and this role rolls up through Accounting Department.
• Through their review, they identified there was no oversite for supplier credits/refunds. If the restaurant receives damaged or expired food, they need to submit a request for credit/refund. There are a number of requirements for requesting credit/refunds, and the individual restaurants do not have the time to track the status of the request.
• This person would review submitted credits, make any adjustments to the requests that may have been missed, track the status of the requests, and communicate via email to the stores to increase the credit/refund acceptance rate from the supplier. They will spend ~20-25 hours a week on this project and the remainder of their 40 hours helping with similar projects within the organization. Has the potential to be a longer assignment or converted to a permanent employee.

Hire Requirements:

• Background Check Required: Yes