What are the responsibilities and job description for the Customer Experience Specialist - TalentZok position at TalentZok?
Customer Experience Specialist- TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Customer Experience Specialist (B2B) in Long Beach, CA who possesses : -Customer Service - 3 yrs. (High Volume) (B2B) - supporting Sales team a -Data Entry-CRM Experience - (Zendesk and NetSuite Preferred) Email resumes to mrico@ or call 949.204.3861. FULL DESCRIPTION : Customer Experience Specialist - Hybrid (Remote / Onsite Occasionally) 9 / 80 Shift - Every Other Friday Off! Looking for a strong candidate for a Customer Experience team member that can handle a fast-paced environment. The best candidate that shows an aptitude to multi-tasking, a fast learner on proprietary software, takes initiative, Zendesk, and great interpersonal skills answering the telephone would be ideal. This would be supporting the Business to Business (B2B) clients and the sales team. The selected candidate will be responsible for : -High school diploma or higher (Preferred)-Customer Service : Minimum 3 years -CRM Experience - 1 yrs. (Zendesk / NetSuite a )-Excel - Proficient-Knowledge of robotic massage chairs or mechanical furniture a The selected candidate will also possess : -Entering detailed tickets / cases daily-Answering all inbound phone calls-Monitoring tickets and assistants when needed-Triage product issues and execute proper service parts sent for repair-Detailed and organized personality to manage many things simultaneously-Familiarity with computer systems is a must to excel in this position-Hybrid - once trained but must live close to Long Beach, CA Salary Range : $18-$19 / hrFor immediate and confidential consideration, please email your resume to mrico@ or call 949.204.3861. More information can be found at
Salary : $18 - $19
