What are the responsibilities and job description for the Field Service Engineer Manager - Simply Biotech position at TalentZok?
Field Service Engineer Manager- Simply Biotech OVERVIEW Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Field Service Engineer Manager with a biotech company in Palo Alto, CA who possesses : , Life Sciences, or related field -5 years of experience in field service engineering within the biotech or medical device industry, including 2 years of management experience -Strong technical skills with a proven understanding of instrumentation and diagnostic equipment -Proven track record of developing high-performing teams in a field service capacity-Travel 50-70% Email resumes to trent@ FULL DESCRIPTION : The selected candidate will be responsible for : -Strategic Planning & Execution : -Develop and implement a strategic plan for field service operations that aligns with the company's overall business objectives, focusing on maximizing client satisfaction and operational efficiency. -Analyze industry trends and customer feedback to identify service improvements and drive initiatives that enhance client experience and team productivity. -Collaborate with the leadership team to align service goals with company-wide initiatives, contributing to the growth and scalability of service operations. Team Leadership & Development : -Lead, coach, and develop a team of two Field Service Engineers and one Depot Engineer. -Set clear performance expectations, provide ongoing feedback, and conduct performance reviews. -Facilitate training sessions for team members to stay current on product updates and customer service skills. Service Operations Management : -Oversee the daily operations of field service activities, ensuring rapid and effective responses to customer needs. -Maintain efficient scheduling of service calls and manage resource allocation to maximize productivity. -Ensure inventory levels for service parts are maintained and manage the repair process for depot-serviced instruments. Customer Relationship Management : -Serve as the point of escalation for complex service issues and collaborate with internal teams to resolve them. -Proactively build relationships with clients, providing technical support and communicating service status. -Ensure customer feedback is documented, analyzed, and used to drive improvements in service delivery. Continuous Improvement : -Develop and implement service protocols, focusing on optimizing equipment uptime and customer satisfaction. -Monitor and report on key performance metrics, identifying areas for improvement. -Stay updated on industry best practices and contribute to the enhancement of service standards. -All job duties as assigned. The selected candidate will also possess : -Bachelor's degree in Engineering, Life Sciences, or a related field; advanced technical degree preferred. -5 years of experience in field service engineering within the biotech or medical device industry, including 2 years in a supervisory role. -Strong technical skills with a proven understanding of instrumentation and diagnostics equipment. -Excellent communication and interpersonal skills, with a customer-focused approach. -Prior experience in wet-lab () is strongly desired. -Ability to travel as required to support field engineers and clients. -Familiarity with biomolecular interaction analysis or similar technologies. -Proven track record of developing high-performing teams in a field service capacity. -Knowledge of industry regulatory standards and compliance requirements. -Travel 50-75%. Salary Range : $140k-150k / yr For immediate and confidential consideration, please email your resume to trent@
Salary : $140,000 - $150,000
