Assistant Director of Membership

Storied Management LLC – an affiliate of Storied Development, LLC, an established development, marketing and sales organization with private club communities throughout the continental U.S., Hawaii, the Caribbean and Mexico – is seeking Player Services Attendants for its luxury, private residential, mountain golf and ski community in Park City, Utah – Talisker Club.

Talisker Club is Park City’s only four-club, one-membership private home community presenting an incomparable collection of mountain, Main Street, backcountry and country clubs. It is situated in Utah’s Wasatch mountain range, from the slopes of the Deer Valley® Resort to the valleys surrounding the Jordanelle Reservoir.

Please visit our website at: www.taliskerclub.com to learn more.

POSITION DESCRIPTION: Assistant Director of Membership

STATUS: Full Time, Year Round

SALARY: $90,000/Annually

REPORTS TO: Director of Membership

PURPOSE OF POSITION:

The Assistant Director of Membership is a key senior leadership role responsible for overseeing daily Membership operations, ensuring exceptional service standards, and leading the Member Services and Shuttle teams. As a highly visible and integrated role, the Assistant Director must be a proactive, solutions-oriented leader who thrives in a fast-paced, Member-focused environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Membership Operations, Leadership & Partnerships

• Oversee the daily execution of Member Services, Member Relations, and Transportation operations.
• Serve as the go-to leader for daily membership operations, ensuring exceptional service and problem resolution.
• Act as the primary liaison between Member Services, transportation, and other departments to enhance the overall member experience.
• Oversee and manage partner relationships, ensuring all partnerships align with the strategic direction set by the Director of Membership.
• Ensure that all member-related processes and policies are executed consistently and efficiently.
• Uphold member confidentiality and ensure discretion in all interactions.
• Work closely with the Director of Membership to implement strategic initiatives and enhance membership engagement.
• Represent the Director of Membership when needed, making informed decisions that align with the Club strategy.
• Assist with planning and coordinating parties, including organizing Members for the annual employee party.

Technology & Systems Support

• Assist with managing the Club’s systems, ensuring accuracy and functionality.
• Support data integrity and troubleshooting for member records, reservations, and billing.
• Assist with maintaining and updating the Club website, ensuring information is accurate, engaging, and up to date.

Team Management & Development

• Directly oversee the Member Services Team Manager and Shuttle Manager, ensuring their departments operate efficiently.
• Provide coaching, training, and performance oversight to ensure teams meet the club’s service standards.
• Foster a strong service culture within the Member Services and Shuttles teams, ensuring professionalism and accountability.
• Conduct regular one-on-one meetings with direct reports to assess department needs and operational challenges.
• Ensure scheduling, staffing, and service coverage are managed effectively for Member Services and Shuttles.

New Member Experience & Discovery Program

• Oversee the execution of New Member Orientations, ensuring a seamless and welcoming onboarding process.
• Manage the Discovery Program, ensuring prospective members receive exceptional service and high-touch experience.
• Ensure special guests and VIP visitors receive concierge-level service, coordinating with relevant departments as needed.

Operational Efficiency & Problem-Solving

• Actively assess department needs and implement solutions, keeping the Director of Membership informed.
• Ensure member data is accurately entered and removed from club systems, maintaining up-to-date records.
• Take ownership of day-to-day problem-solving within Member Services and Shuttles, escalating issues only when necessary.
• Work closely with other departments to ensure seamless communication and coordination of member-related initiatives.
• Proactively identify opportunities for service enhancements and process improvements.

Budget & Financial Oversight

• Manage departmental expenses and track financials within budget guidelines.
• Ensure financial accountability for operational costs related to Member Services, and Shuttle Operations.
• Provide input on budget planning and resource allocation to support department growth and service enhancements.
• Other duties as assigned.

POSITION REQUIREMENTS:

• Required: Minimum 5 years of leadership experience in private clubs, luxury hospitality, or high-end membership organizations.
• Preferred: Experience in membership operations, guest services, or high-end hospitality leadership.
• Strong leadership, problem-solving, and decision-making skills.
• Exceptional organizational and multitasking abilities in a fast-paced, member-driven environment.
• Proven ability to manage teams effectively and develop service-driven staff.
• Experience managing strategic partnerships and vendor relationships.
• Financial acumen and experience managing budgets.
• Website management experience is a plus.
• High level of professionalism, discretion, and emotional intelligence.
• Proficiency in CRM systems, scheduling software, and database management.

KEY COMPETENCIES

• Leadership & Accountability – Serves as the key operational leader, driving efficiency and excellence.
• Operational Execution – Manages daily operations, ensuring a seamless experience for members.
• Problem-Solving & Decision-Making – Acts independently to resolve issues, escalating only when necessary.
• Member Experience & Engagement – Oversees new member programs and VIP experiences.
• Partnership & Relationship Management – Oversees partnerships that align with membership strategy.
• Team Development – Coaches and leads managers to maintain high service standards.
• Financial Oversight – Ensures responsible budget management and cost control.
• Website & Technology Awareness – Ability to assist with website updates and digital member communication.
• Confidentiality & Discretion – Maintains the highest level of member privacy and professionalism.
• Adaptability & Initiative – Takes ownership of department needs and proactively implements solutions.

BENEFITS AND PERKS:

• Medical
• Dental
• Vision
• Health Savings Plan
• Flexible Spending Account
• Life Insurance – Long- and Short-Term Disability
• Supplemental Insurances: Accident, Hospital Indemnity, Critical Illness
• Paid Time Off: Vacation & PTO Package; Designated Holidays
• 401(k) Retirement Plan and Employer Match
• Discretionary Bonas Program
• Reward and Recognition Programs
• Employee Meal Program
• Discounts on Retail
• Ski Passes & Golf Privileges

Interested candidates can also visit https://www.taliskerclub.com/careers/ and submit resume associated with position of interest.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $90,000