Customer Service Agent

Talley LLC. is one of the largest wireless Distributors in the communications industry. With over four decades of experience, we have grown to have a national footprint. We have 12 sales and distribution facilities, with our headquarters located in Los Angeles. If you are interested in the evolution of technology and want to be part of this steadfast and ever-growing industry, Talley is where you want to be. You can play a crucial role in advancing how we communicate and do business today. We value knowledge, experience, and new ideas that will help us deliver Service Excellence to our customers.

Requirements

• 2 years of experience in a customer service or sales role
• Ability to multitask and manage workload from the phone, ERP, web browser, chat, text, and email
• Demonstrate strong verbal, writing, and grammar skills to communicate with customers
• Strong computer, typing, and Microsoft 365 (including Teams) proficiency
• Bachelor’s Degree preferred

Responsibilities

• Guide and process customer orders and inquiries via web chat, text, phone, and email
• Help customers navigate, place quotes and orders, and troubleshoot on Talley’s website
• Help register, link, and activate online customers
• Provide knowledgeable answers to questions about products, pricing, availability, and order status
• Make follow-up outbound calls to customers and provide order status information when required
• Ensure accurate and timely service and respond quickly and proactively to customer requests across all platforms
• Maintain customer contact information in CRM tool

Benefits

• We offer a structured introductory two-week training session. This introduction trains on all aspects of the role that you will need to succeed in providing our customers with the best-in-class service. We also offer follow-up training as requested and monthly check-in meetings to ensure we are meeting your expectations.
• Your careers goals are important to us. Our management team is here to support and work with you to explore your learning potential, career goals, and upward mobility within the organization.
• Cost-saving benefits such as medical, dental, vision, and long-term disability
• 401K and profit sharing
• PTO, sick time, and paid holidays
• Perks like employee special events, special occasion gifts cards, rewards program, and recognition program

Talley LLC. is an Equal Opportunity Employer. The policy of Talley is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, age, or any other characteristic protected by applicable law. At Talley, we don’t just embrace difference—it’s one of our values.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Shift:

• Day shift

Work Location: In person

Salary : $23 - $28