IT Field Technician I

Primary Purpose

JOB DESCRIPTION

Installs, maintains, tests, troubleshoots, and repairs network equipment, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. Documents and verifies equipment problems and repairs.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsibilities include the support of all production and development systems, troubleshooting and resolution of network and telecommunications issues.
• Responsible for installation, troubleshooting, and maintenance of network and telecommunications equipment at various locations. Telecom equipment includes and may not be limited to 3G/4G modems, Industrial Wireless Systems, SCADA Communication Systems, Office Phone Systems, Digital Multiplex, Office Networks (LAN/WAN), VHF Radio Systems, and associated equipment.
• Monitor and maintain the integrity of Tallgrass’ telecommunications network (including but not limited to, VSAT, DSL, PL, 3G/4G modems).
• Monitors network performance and performs testing to provide diagnosis of issues
• Support production, development and troubleshoot IT Systems and ensure the stability and integrity of Tallgrass’ data, especially in VOIP (Voice over IP), IP video, wireless data services, networking, and telecommunications systems.
• Perform system software upgrades, install service packs and patches as needed.
• Ability to delve into and achieve an understanding of a problem or request to offer the most appropriate possible solution.
• Implement and maintain system management and monitoring tools.
• Develop and follow all system change control procedures.
• Share after-hours support with others in the group including escalations.
• Regularly work under deadlines.
• Utilize software and hardware tools (including but not limited to SolarWinds, Cisco, Juniper) to identify, diagnose and drive resolution of problems and factors affecting network integrity.
• Deal with a wide variety of people with tact, courtesy, and professionalism.
• Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully.
• Maintain a regular, dependable attendance and a consistently high level of performance.
• Will work non-traditional hours as needed.
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
• Other daily, weekly, monthly or special project duties as identified and defined.
• Other duties as assigned.
  
  

Education

QUALIFICATIONS

• High School Diploma/GED
  
  

Experience/Specific Knowledge

• Must be customer service-oriented.
• The analytical thinker can utilize a functional understanding of the various components of systems in conjunction with technical knowledge to identify effective and efficient problem resolutions.
• Excellent organizational, time management, and communication skills; must communicate effectively with all levels of company personnel.
• Ability to work well both individually with minimal supervision and in a team environment where the sharing of knowledge is highly regarded and expected.
• Ability to multitask effectively and meet deadlines.
• Good interpersonal skills with demonstrated ability to communicate systems requirements verbally and in writing.
• Experience in effectively communicating business and technical issues to both technical and non-technical audiences.
• Experience in working on multiple assignments during the same time frame juggling tasks based on relative priorities with supervision commensurate with grade level.
• Use time effectively and efficiently.
  
  

Certifications, Licenses & Registrations

• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers.
  
  

Competencies, Skills & Abilities

• Must be able to perform all essential and marginal functions of the job.
• Must be able to work with a team, take direction from management, adhere to required work schedules, focus attention to details, and follow work rules.
• Ability to successfully perform multiple tasks with strict deadlines.
• Ability to organize and prioritize daily work.
  
  

Physical Demands

All of the physical requirements listed below are those that may be necessary for an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting; standing; walking or moving throughout facility; driving; talking; seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting up to 25 lbs.
• IT Telecommunications Technician routinely works under adverse weather conditions and at times in Class 1 Div. 1 and Div. 2 areas.
• Must be able to sit for prolonged periods of time.
• The employee is regularly required to use hands to type, touch, handle, or feel. The employee is required to talk and hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk and climb or balance. The employee must regularly lift and move up to 10 pounds and occasionally lift and move up to 25 pounds.
• Climb a fixed ladder no greater than 20’ using proper PPE (Personal Protective Equipment), i.e., fall protection is required to climb and work. If a portable ladder is used, fall protection is not required to climb but would be required if installing equipment once climbing to the top.
  
  

Working Conditions

• Travel as needed up to 75%.
• Travel is required to maintain sites.
• Non-traditional hours are anticipated.
• Required to carry an activated cell phone and be available to respond during working and non-working hours.
• The successful candidate will be required to clear a drug screen, and a complete background check, including a credit report for certain positions after an offer, has been extended and before being employed.
  
  

Supervisory Responsibility

• None.
  
  

Preferred Education, Experience, Certifications, Competencies, Skills, & Abilities

Above the minimum requirements; not required but advantageous in this position:

About Us

Tallgrass was named one of the 2023 Top Workplaces USA and highlighted in Colorado's Top Workplaces for the past seven consecutive years. Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life.

At Tallgrass, we value our teams and strive to create an environment where employees feel respected, and their contributions are valued. We aim to support employees' physical, mental, and financial well-being through a comprehensive Total Rewards Program.

• Industry competitive pay
• Health insurance package options that include Flexible Spending & Health Savings Accounts
• Infertility Coverage
• Parental Leave
• 401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
• Wellness Programs and Mental Health Resources
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• Critical Illness & Accident Insurance
• Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
• Identity theft protection
• Annual discretionary bonus
• Generous Tuition Reimbursement Program
• Company-paid holidays and floating holidays
• Company vehicle (if applicable)
• Employee discounts; vehicles, tires, cellular plans, and more
• Networking and employee engagement events
• Personal development to grow your career with us based on your strengths and interests
  
  

Application Deadline: Recruiting timelines vary by position; however, all Tallgrass positions accept applications for at least five business days from the posting date. This position is open and still accepting applications.

Compensation: Compensation ranges are provided in good faith based on what we anticipate when researching wages for this position at the state and national levels. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

Notice to External Search Firms: Tallgrass does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Tallgrass property; therefore, Tallgrass will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Approved vendors may be invited to refer talent for specific positions at Tallgrass's request only. A fully executed agreement with Tallgrass must be in place and current in these cases.

EEO Statement: Tallgrass complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Tallgrass does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status, or other status protected by law.