What are the responsibilities and job description for the Senior Technical Lead position at TALTEK | TALENT en TECHNOLOGIE?
TALTEK is looking to fill the following position for one of its clients :
Senior IT Support Analyst, Lead
This role is everyday in the office in Boca Raton or Annapolis
JOB SUMMARY
Experienced IT Support Analyst, Lead to develop a team dedicated to providing exceptional service to high-net worth clients. The ideal candidate will have 10 years of experience in IT support, with a proven track record of serving VIP customers. Experience leading , training and creating processes within the team is required. This role demands superior customer service skills, meticulous attention to detail, and a proactive approach to client interactions.
RESPONSIBILITIES
Technical Support : Provide high-level technical support to high-net worth clients, ensuring prompt resolution of all IT-related issues.
Team Lead : experience coaching and developing a team.
Customer Service : Maintain a superior customer service mindset, delivering personalized and attentive service to each client.
Incident Management : Effectively manage and resolve incidents, ensuring minimal disruption to clients' activities.
Technology Solutions : Advise clients on the best technology solutions to meet their specific needs, ensuring optimal performance and security.
Documentation : Maintain detailed and accurate records of support requests, solutions provided, and client interactions.
REQUIREMENTS
Experience : 10 years of experience in IT support, with a focus on serving high-net worth or VIP clients. MUST have experience with VIP clients.
Experience building out a technical support team, mapping out strategies and processes
Customer Service : Demonstrated ability to deliver exceptional customer service, with a keen attention to detail and a client-first attitude.
Technical Skills : Proficiency in a wide range of IT systems, software, and hardware.
Communication : Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
Problem-Solving : Strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
Professionalism : High level of professionalism, discretion, and confidentiality in all client interactions.
Preferred Qualifications
Certification in relevant IT fields (e.g., CompTIA A , ITIL, Microsoft Certified Professional).
Previous experience in a VIP service environment.
Experience as a Team Lead.
Knowledge of cybersecurity best practices and solutions.
Location : Boca Raton or Annapolis
Full time on site 5 days a week
ABOUT TALTEK
TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are transparency, integrity and respect.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Senior Technical Lead?
Sign up to receive alerts about other jobs on the Senior Technical Lead career path by checking the boxes next to the positions that interest you.
