What are the responsibilities and job description for the Technical Lead position at TALTEK | TALENT in TECHNOLOGY?
TALTEK is looking to fill the following position for one of its clients:
IT Support Analyst, Lead
****This role is everyday in the office in Boca Raton or Annapolis****
JOB SUMMARY
Experienced IT Support Analyst, Lead to develop a team dedicated to providing exceptional service to high-net worth clients. The ideal candidate will have 7- 10 years of experience in IT support, with a proven track record of serving VIP customers. Experience leading , training and creating processes within the team is required. This role demands superior customer service skills, meticulous attention to detail, and a proactive approach to client interactions.
RESPONSIBILITIES
- Technical Support: Provide high-level technical support to high-net worth clients, ensuring prompt resolution of all IT-related issues.
- Team Lead: experience coaching and developing a team.
- Customer Service: Maintain a superior customer service mindset, delivering personalized and attentive service to each client.
- Incident Management: Effectively manage and resolve incidents, ensuring minimal disruption to clients' activities.
- Technology Solutions: Advise clients on the best technology solutions to meet their specific needs, ensuring optimal performance and security.
- Documentation: Maintain detailed and accurate records of support requests, solutions provided, and client interactions.
REQUIREMENTS
- Experience: 7-10 years of experience in IT support, with a focus on serving high-net worth or VIP clients.
- Customer Service: Demonstrated ability to deliver exceptional customer service, with a keen attention to detail and a client-first attitude.
- Technical Skills: Proficiency in a wide range of IT systems, software, and hardware.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
- Professionalism: High level of professionalism, discretion, and confidentiality in all client interactions.
Preferred Qualifications
- Certification in relevant IT fields (e.g., CompTIA A , ITIL, Microsoft Certified Professional).
- Previous experience in a VIP service environment.
- Experience as a Team Lead.
- Knowledge of cybersecurity best practices and solutions.
- Location: Boca Raton or Annapolis
- Full time on site 5 days a week
ABOUT TALTEK
TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are transparency, integrity and respect.