What are the responsibilities and job description for the Health Unit Coordinator - Primary Care position at Tamarack Health Hayward Medical Center?
The Health Unit Coordinator is responsible for assisting the Medical Assistants and performing other duties of a clerical nature.
Responsibilities/Duties:
- Answers telephone in a polite manner. Communicates information to the appropriate personnel.
- Assists with patient scheduling and registration.
- Accompany patients to other departments.
- Assists with the preparation of patient medical records, including preparing the labels and daily sheets.
- Enters and verifies data in the computer system, may assist with chart abstracting.
- At the direction of the MA, assists with the prior authorization of medications.
- Orders supplies as needed. Maintains supplies in a neat and orderly environment. Stocks exam rooms daily. Picks up or returns items to sterile processing.
- Assists with the scheduling and faxing of referrals.
- Removes outdates from the exam rooms and replenishes with a new supply.
- Interacts professionally with patients.
- Maintains equipment, utility areas and support areas in a clean and neat environment. Assists the MA’s with cleaning the exam rooms after each patient.
- Communicates appropriately and clearly to staff members and Providers.
- Maintains a good working relationship within the department and with other departments.
- Demonstrates the ability to be flexible & organized. Is able to function under stressful situations.
- Manages and operates equipment safely and correctly. Uses proper body mechanics.
- Orients new employees when necessary.
- Responds promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity, efficiency and fiscal responsibility.
- Performs other duties as assigned
Management reserves the right to assign or reassign duties and responsibilities to this job. This job description is subject to change at any time with or without notice.
Education/Experience:
- High school graduate or equivalent preferred
- Some administrative/clerical experience preferred
Professional Skills & Expectations:
- Able to effectively communicate in English, both verbally and in writing
- Maintains regulatory requirements
- Wears identification while on duty; uses computerized time system correctly
- Actively participates in the department’s performance improvement activities, as requested
- Represents the organization in a positive and professional manner
- Complies with all organizations policies
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Ability to function well in a high-paced and at times stressful environment
- Teamwork and collaboration
- Professionalism and strong work ethic
Physical Requirements & Demands:
- Ability to remain in a stationary position, often standing or sitting for prolonged periods.
- Ability to move about to accomplish tasks or moving from one worksite to another.
- Able to constantly communicate with others to exchange information.
- Ability to constantly assess the accuracy, neatness and thoroughness of the work assigned.
- Ability to wear personal protective gear correctly.
- Occasionally light work that includes moving objects up to 20 pounds.
- Occasionally requires repeating motions that may include the wrists, hands and/or fingers.
- Occasionally encounter noisy environments.
