Barista

The barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and teas. The barista fulfills any other duties the supervisor assigns.  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned, including weekend work. Ensures that all customers are educated on our products and services. Maintains the highest quality, consistent product standards. Follows all Company drink recipes and procedures. Develops an understanding of coffee and tea regions and the various differences in flavor and blends. Proficiently prepares blended and cold drinks provided by the store. Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items. Verbally receives and calls back customer orders in a friendly manner. Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner. Answers customer questions regarding coffee blends, preparation, and product freshness. Weighs, grinds and packs coffee per customers’ orders according to Company guidelines. Sells and serves baked goods and miscellaneous food items to customers. Restocks shelves when necessary. Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc. Develop and maintain positive working relationships with others, and support team to reach common goals Proper trash and recycling practices. Inform guests about specialty drinks, as well as answer questions about food, beverages and other restaurant functions and services. Able to take orders in a timely manner and account for all orders properly and accurately. Understand additional meal requirements, allergies, dietary needs, and special requests. Able to use POS systems accordingly, and accurately be able to complete cash transactions. Guest maintenance and attention to detail throughout the guest’s experience. Finish all opening and closing duties on a deadline basis.  QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Must enjoy working and interacting with the public. Must be highly organized, energetic, positive attitude, and the ability to get the job done. Capable of maintaining a positive & professional attitude among your team. Clear communication skills, both verbal and written. Highly responsible and reliable. Ability to multi task. EDUCATION and/or EXPERIENCE: Requires knowledge of computer hardware, word-processing, spreadsheet and data base software, prefer experience with Microsoft Office.  Requires knowledge of business letter writing and business forms; office procedures, business English, including vocabulary, correct grammatical usage and punctuation, filing systems; and common office machines and their operation. High School Diploma or equivalent preferred Previous work experience in customer service LANGUAGE SKILLS: Fluent in English MATHEMATICAL SKILLS: Ability to do basic arithmetic PHYSICAL DEMANDS:  The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent bending, climbing, kneeling squatting, twisting/turning from waist and pushing/pulling objects. Will be working with hands and fingers, lifting and moving objects up to 40 pounds horizontally and vertically on a regular basis. Near and far vision as well as good depth perception and color vision are important. Frequent use of senses. Ability to stand or sit for long periods of time. WORK ENVIROMENT The work environment characteristics described here are reprehensive of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.          Weekend and holiday work will be required