What are the responsibilities and job description for the Spa Concierge position at Tamarack Resort?
Overview
At the Spa and Salon at Tamarack, we embody the essence of Idaho's natural beauty and hospitality. As a Spa Concierge, you'll be an integral part of our team, ensuring that every guest experience is characterized by warmth, professionalism, and exceptional service. Nestled within the heart of Tamarack, our spa is a sanctuary dedicated to health, relaxation, and complete well-being. From our signature services to our indigenous products, we strive to provide a private escape that rejuvenates both body and soul, offering Wellness from Within.
As the Spa Concierge, you'll be the first point of contact for our guests, greeting them with a friendly smile and extending a warm welcome. Your responsibilities will include booking spa appointments, handling payments, and performing basic reception duties with efficiency and grace. Maintaining Tamarack’s Standards of Guest Service is paramount, and you’ll play a vital role in upholding these esteemed standards. Your dedication to our standards will shine through in every interaction, both with guests and fellow team members.
Responsibilities
- Act as an ambassador of Tamarack Resort and the Spa & Salon by warmly greeting and welcoming guests, ensuring they feel valued and appreciated.
- Schedule appointments with accuracy, and handle guest questions and concerns in person, via phone, and email with professionalism and courtesy.
- Manage the flow of communication via phone, email, and face-to-face, ensuring all inquiries are responded to in a timely manner.
- Provide guests with a tour of our facilities, including assistance with lockers, spa robes & slippers, and offering them beverages.
- Ensure the spa and salon are neat, prepared, and fully operational for the day.
- Stock supplies for guest use, as well as retail and professional use.
- Educate guests about our spa services and retail products, assisting them in making informed choices.
- Check-in guests using our SpaSoft software, provide them with intake forms.
- Utilize our POS system to check out guests and process retail merchandise transactions with attention to detail.
- Thorough comprehension of our spa services and home care/retail products, educate guests and assist them in making informed choices.
- Assist in maintaining the cleanliness and tidiness of all spa areas, ensuring a serene environment for guests.
- Maintain policies, youth consent, and intake forms.
- Place pre-orders for food items, retrieve orders from the food outlet, arrange elegant table settings for groups, and serve beverages for guests, enhancing their relaxation experience.
- Assist providers in setting up and flipping treatment rooms if necessary, ensuring appointments start on time.
- Complete beginning, throughout the day, and end-of-day procedures checklists daily, ensuring the spa is secure and ready for the next day.
- Actively promote the spa and salon services, retail products, and promotions.
- Practice flexibility in covering shifts.
- Assist in all areas of spa and salon operation as requested by management.
Qualifications
- High school diploma or equivalent.
- Prior experience in spa reservations and hospitality is preferred.
- A minimum of one year of customer service experience is required.
- Must be a United States citizen or possess a valid work permit.
- Flexibility to work a schedule that may include evenings, weekends, and holidays.
