Expectations of Leadership: - Actively support, demonstrate, and promote the company’s core values.
- Be approachable and engaging with fellow team members
- Always treat individuals with dignity and respect regardless of job position.
- Demonstrate maturity through exhibiting excellent listening skills.
- Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities: - Ensure excellent guest service.
- Ensure that Slot Attendants are serving the guest in a timely manner.
- Ensure proper paperwork is used for taxable Jackpots, completed and turned in on time.
- Ensure all keys are signed in and out.
- Ensure all money banks are accounted for as applicable.
- Assist with slot machine jackpots, when needed.
- Create road maps for the Floor Attendants for the following day.
- Monitors slot activities for adherence to department policies and procedures.
- Safeguards departmental assets.
- Responsible for accurate processing of paperwork in accordance with procedures.
- Prepares Performance Evaluation(s) for assigned Slot Attendants
- Performs other duties as assigned.
Minimum Requirements: - Preference is given to qualified Santa Ana Tribal Members.
- High School Diploma or GED required.
- Must be 21 years of age or older.
- Must possess excellent supervisory and coaching skills.
- Must possess a positive attitude towards guests and co-workers.
- Must possess good communication and writing skills.
- Must be self-motivated, enthusiastic and work well as a part of a team.
- Must ascertain jackpot levels, payout schedules and pay table information.
- Knowledge of basic machine functions and trouble shooting.
- Possess problem-solving skills based on machine display, error and tilt codes.
- Follow all rules and regulations established for Santa Ana Star Casino.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions: - Maintains a strict level of confidentiality regarding company information.
- Must be able to work independently and exercise good judgment in handling a variety of situations.
- Must have excellent problem-solving abilities.
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Display strong verbal and written communication skills
- Proven ability to handle conflict situations.
- Must be a Team Player.
Essential Physical Functions: - While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
- Must be able to work various hours, as needed, including weekends and holidays.
- Must present self in a well-groomed, professional appearance.
- The employee must be able to lift up to 25 pounds.
- Must be able to work at a fast pace.
- Must be able to handle stress effectively.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used - Smartphones, computers, laptop computers, and other traditional office equipment as required.
- All traditional office equipment.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. |
