Airport Duty Manager

221047.Airport Duty Manager

GENERAL DESCRIPTION

Under the general direction of the Senior Manager of Terminal Operations, the Airport Duty Manager oversees and proactively leads the day-to-day safety, security, and efficiency of operations at the Authority. The Airport Duty Manager evaluates any incidents and escalates through Executive Management if required, initiating the Emergency Response Plans with little to no guidance. The Airport Duty Manager is responsible for all forward-planning operations for the Authority and ensuring the successful proactive management of the operation focused on safety, security, customer service, and efficiency.

This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.

Requires availability for emergency call-in.

SUPERVISES OTHERS: NO

FLSA STATUS: EXEMPT

COMPENSATION: $95,000 annually

ESSENTIAL FUNCTIONS

• Ensures compliance with FAA and TSA and all other applicable regulations.

• Monitors airport operations and directs operations staff to ensure safe and efficient service to airport users.

• Provides leadership in emergencies, taking such action as needed to move equipment, settle public unrest, and make judicial decisions in disputes - all to ensure the smooth functioning of the airport.

• Develops changes and additions to procedures to continuously improve airport operations’ safety, security, and efficiency.

• Monitors all key performance indicators and proactively leads to address and/or mitigate any issues that may arise.

• Monitors customer feedback on social media and ensures immediate action on issues/opportunities where appropriate.

• Manages, maintains, and ensures the proper equipping of the EOC.

• Leads applicable training courses as directed.

• Coordinates and documents drills and addresses any issues or shortcomings identified with little to no guidance.

• Completes after-action reviews and proactively implements enhancements to better responses to events or situations.

• Regular and reliable attendance is required as an essential function of the position.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Procedures, and Standards.

QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS)

• Associate's Degree in Airport Operations, Business Administration, or a related field.
• Four (4) years of progressive experience in airport terminal operations at a medium to large airport, or similar experience.

• Or equivalent combination of education, training, and experience.

• Must possess a valid Florida Driver License.

PREFERRED QUALIFICATIONS

• Bachelor's Degree in Airport Operations, Business Administration, or a related field.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations governing airport operations.
• Knowledge of emergency response procedures and ability to develop and implement emergency plans.
• Knowledge of airport operations, maintenance and other airport-related activities
• Knowledge of federal, state, and local rules and regulations pertaining to airport operations and security.
• Ability to communicate effectively orally and in writing.

• Ability to handle restricted, sensitive, and confidential information.

• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.

• Ability to establish and maintain effective working relationships with others within and outside the Authority.

PHYSICAL ABILITIES

• Standing, walking & sitting up to 6 hours per day.

• Occasional lifting up to 50 Ibs or more.

• Occasional bending/stooping, pushing, pulling, dragging & reaching overhead.

• Occasional use of car/light truck.

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision to grant reasonable accommodation requests will be made case-by-case.