Camp Program Director - YMCA Camp Cristina

Under the direction of the Senior Program Director, the Program Director provides leadership and oversight to the daily operations of assigned programs such as Camp, Afterschool and Family Programming departments. This position supports the leadership team, playing an integral role in membership acquisition, engagement, program quality, and retention.  This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include, but not limited to: demonstrated experience leading childcare operations, leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and full-time teams and interviewing, hiring and onboarding associates.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Afterschool>
  • Drives afterschool enrollment and retention including meeting/exceeding established goals.
  • Provides supervision and oversight, as well as quality control, for the Afterschool Department
  • Directs all aspects of Afterschool program management, associate recruitment and training, and ensuring the delivery of a fun and safe afterschool experience that also supports membership.
  • Organizes and oversees developmentally appropriate implementation of a Afterschool curriculum
• Camp / Kids Day Out >
  • Provides direct leadership and oversight to all summer and holiday camp program operations.
  • Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
  • Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
  • Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
  • Responsible for program retention and growth.
  • Proactively identifies and resolves member issues and concerns.

• Youth and Family Programming
  • Provides direct leadership and supervision of Parents Night Out, Kids Day Out, and other family-based programs at Camp Cristina. Leads associate team in creating fun, adventure filled, memorable experiences for members and their children.
  • Designs, operates, & supervises all center family activities and classes, Parents' Night Out and launch and operate Afterschool Parents night Out quarterly as a revenue generating event. Assist the Sports and Retreat Center Program Director with birthday parties and assist with other activities/center events that benefit and add value to Y memberships, where appropriate. Responsible for creating connection points with families to increase participation and drive a superior member experience.

Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.

Program Operations/Team Leadership

• Administrative>
  • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
• Team Leadership>
  • Provides direct supervision and leadership to direct reports while hiring, developing, motivating and retaining a committed team passionate about the YMCA's mission, safety and service to members.
  • Advocates for association-wide practices and is a source for innovative ways to grow the program member experience, base, and practices.
  • Leader-On-Duty:
    • Serves as Leader-On-Duty within the Leadership Team’s monthly schedule.
  • Supports other YMCA program areas:
    • Assists in maintaining a collaborative environment by supporting the operations of other programs, as needed.
  • Membership Engagement and Retention:
    • Evaluates members connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated, and aligned to YMCA goals.
    • Assists with monthly marketing and communication for programming.

Safety and Risk Management

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
• Monitors programming to adhere to all state, local and YMCA health & safety regulations.