Camp Sr. Program Director - YMCA Camp Cristina

Under the direct supervision of the Center Executive Director, the Camp Program Director will provide direct leadership and oversight to all programming at day camp YMCA Camp Cristina  The senior director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs.  The Camp Senior Program Director will provide supervision to multiple department staff teams driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include: leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Provides direct leadership and supervision to youth and adult programming focus on an integrated program strategy that supports membership. Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants. Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.
• Provides support to all summer and holiday camp program operations. Supports the Camp Director in camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.  Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.  
• Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
• Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
• Develops and implements association survey and measurement strategies and action plans - Seer Base Metrics and NPS.
• Develop and executes program ciriculum that provides an inclusive experiences that creates lifelong memories in an environment that awakens the imagination, inspires dreams and provides a sense of achievement and belonging.
• Leads strategy implementation to achieve strategic plan targets for programming.
• Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
• Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.

Team Leadership 

• Hires, develops, trains, motivates and retains a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
• Provides direct supervision to all direct reports and ensures their professional development and success.
• Supervises and leads program teams to create and maintain meaningful and impactful relationships.
• Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
• Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
• Completes all job related, supervisory and other trainings as required.
• Participates and leads in all innovations teams, task forces, and association activities as assigned.
• Leads all assigned tasks as assigned.
• Attends conferences, trainings, and certification programs as required or assigned.

Safety and Risk Management

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.

Monitors programming to adhere to all state, local and YMCA health & safety regulations.