What are the responsibilities and job description for the Clinical Coordinator position at Tandem Behavioral Health?
📍 Tandem Behavioral Health | Roanoke | Full-Time
We're seeking a compassionate and highly organized Clinical Coordinator to join our team and support our mission of providing high-quality, person-centered care. This role reports to the Clinic Director and serves as a key leader in managing clinical services, supervising staff, and ensuring compliance with care standards. Success in this position means delivering timely, quality care, promoting clinical excellence, and ensuring that every client feels heard, respected, and supported.
What Success Looks Like- Timely submission of documentation per Medicaid and internal standards
- Effective coordination and communication between teams and clients
- Strong leadership and mentoring of staff, even during crisis or coverage situations
- Active participation in improving service delivery and client outcomes
- Consistent, proactive support in business development and quality assurance
- Investigate and follow-up on all reports of client abuse, neglect, or exploitation
- Lead client screenings, admissions, referrals, and assessments
- Approve, monitor, and develop individualized service plans (ISPs)
- Attend and lead staff, house, and client meetings; participate in on-call rotation
- Conduct training (pre-service, in-service), and complete clinical documentation within 24 hours
- Supervise Office Coordinator, Nurse Practitioner, and Case Manager
- Maintain an outpatient caseload as needed and provide case consultations
- Represent the organization at conferences, provider fairs, and community events
- Assist with transportation coordination and direct care during staff shortages
- Education: Master’s Degree in a Human Services field
- Experience: At least 1 year working with individuals with Mental Illness, Substance Use, or Developmental Disabilities
- Licensure: LPC, LPC-Eligible, LCSW, or LCSW-Eligible
- Certifications: CPR, First Aid, and Behavior Modification (Required)
We’re a mission-driven team committed to empowering our clients and supporting our staff. As Clinical Coordinator, you'll play a crucial role in shaping lives, mentoring teams, and making a difference in your community.