What are the responsibilities and job description for the Director of Cloud Operations position at Tandigm Health?
Director of Cloud Operations (hybrid)
Tandigm Health, a transformational leader in population health management, is looking for a Director of Cloud Operations in the greater Philadelphia area. We offer a competitive compensation and benefits package and are proud to share a culture of diversity and inclusion.
Primary Duties and Responsibilities :
We are seeking an experienced and visionary Director of CloudOperations to lead our cloud infrastructure and service delivery efforts. Inthis critical leadership role, you will collaborate with cross-functionalteams, including engineering, Data & Informatics, product development, andIT, to craft and execute comprehensive cloud strategies that align with ourorganizational goals.
Your primary responsibilities will include ensuring the highavailability, reliability, and performance of our critical systems, whilecontinuously enhancing service delivery to meet and exceed businessexpectations. You will drive operational excellence by leading a talented teamof cloud operations professionals, fostering a culture of innovation,accountability, and continuous improvement.
The ideal candidate is a strategic thinker with a deepunderstanding of cloud technologies, exceptional leadership skills, and aproven track record of driving efficiency in complex environments. You willplay a key role in shaping the future of our cloud operations and ensuring ourplatforms are robust, scalable, and secure.
Essential Functions
- Define and drive the overall cloud strategy, aligning with the organization's business objectives.
- Establish cloud policies, governance frameworks, and best practices to optimize cost, security, and performance across all cloud environments.
- Oversee the design, implementation, and management of cloud infrastructure, ensuring high availability, scalability, and reliability.
- Lead incident management, disaster recovery, and business continuity planning in the cloud environment.
- Continuously improve monitoring, alerting, and automation processes to ensure smooth day-to-day cloud operations.
- Lead and mentor a team of cloud engineers, administrators, and operations staff, fostering a high-performance, collaborative environment.
- Implement cost-control measures, track cloud consumption, and ensure optimal use of cloud resources.
- Lead initiatives for vulnerability management, risk assessments, and incident response in the cloud environment.
- Collaborate with security and compliance teams to stay ahead of evolving regulations and industry standards.
- Drive continuous improvement through automation, containerization (e.g., Kubernetes), Infrastructure as code (IaC) and DevOps practices.
- Customer-service oriented; responsive and respectful to colleagues, clients, patients, and providers.
- Consistently exhibits behavior and communication skills that demonstrate Tandigm Health's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
- Uses, protects, and discloses Tandigm's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction or interference.
- Adheres to and responsible to abide by all information security policies, processes, and / or activities.
- Reports security events or potential events or other security risks to the organization to management.
- Performs additional duties as assigned.
Required Qualifications :
Applicants must be authorized to work in the US; work visa sponsorship will not be provided.
Equal Employment Opportunities (EEO) :
Tandigm provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Search Firm Representatives Please Read Carefully :
Tandigm Health, LLC does not acceptunsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without avalid written search agreement in place for this position will be deemed thesole property of our company. No fee will be paid in the event a candidate ishired by our company as a result of an agency referral where no pre-existingagreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
