Entitlements Specialist

A New York City-based social services agency is looking to add a new Entitlement Specialist to their growing team in Manhattan.

About the Opportunity:

• Start Date: ASAP
• Assignment Length: Ongoing
• Schedule: Monday to Friday
• Hours: 9am to 5pm (1 hour lunch)
• Setting: Entitlement Program

Responsibilities:

The Entitlement Specialist will:

• Verify all persons served benefits and entitlements eligibility upon admission into programs
• Submit applications / re-certifications and manage daily correspondence received on behalf of persons served
• Keep and maintain an active file on current and new persons served
• Manage Developmental Disabilities and Behavioral Health persons served current entitlements within agency's internal database
• Escort persons served to various government and city agencies
• Investigate and ensures resolution of all entitlements
• Assist and follow-up on persons served correspondence received from various city and government agencies via phone, office visit, mail and/or fax
• Process appeals and pursues legal channels to obtain funding for persons served who have been denied entitlements
• Keep abreast of public policy issues and new developments in the field and communicate the same to management
• Monitor and update various tracking spreadsheets and electronic health records (EHR's) for benefits and entitlements information
• Perform other duties, as needed

Qualifications:

• High School Diploma / ED
• Knowledge of Counseling principles and methods for Mental Illness and Substance Use Disorders
• Knowledge of Treatment, Rehabilitation, and Community Support programs as they relate to recipient/residents, families, and staff
• Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including Crisis Management and De-escalation techniques
• Computer savvy
• Microsoft Office proficient

Desired Skills:

• Associate's and/or Bachelor's Degree
• Experience working with homeless and/or precariously housed populations
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems