What are the responsibilities and job description for the IT Support Technician position at Tandym Group?
A recognized Healthcare company in Pittsburgh, PA is currently seeking a IT Support Specialist to join their team. This individual will perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote.
****This role is onsite Monday to Friday at the Pittsburgh location.
Responsibilities:
****This role is onsite Monday to Friday at the Pittsburgh location.
Responsibilities:
- Perform On-Boarding & Off-Boarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.
- Image, configure, and deploy Windows 10 workstations.
- Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed.
- Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events.
- Enforce company security procedures and policies by ensuring all workstations meet security guidelines.
- Work to meet all Service Level Agreements (SLAs) for production systems.
- Assist the extended IT Infrastructure Team as needed.
Qualifications:
- Associate - 0 to 2 years supporting IT Infrastructure functions
- Windows 10 workstations, printers, and basic networking.
- Solid understanding of desktop systems
- Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly.
- Support of Apple Macs and mobile devices in a corporate environment is a plus.
- Excellent customer service skills.
- Ability to troubleshoot and fix Tier 1 & 2 IT-related issues.
- Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP.
- Good knowledge of cloud-based infrastructure support tools and technology.
- Strong written & verbal communication; attention to detail; strong organization skills; ability to manage multiple priorities well; calm under pressure; ability to provide support outside of regular business hours as needed.
- Bachelor's degree or higher in Computer Science or Engineering. MCSA, A , Net certifications preferred.
