What are the responsibilities and job description for the Customer Service Representative position at Tandym?
A specialty services company in Illinois is actively seeking a new Customer Service Representative for a promising position with their team in the Greater Chicago area. In this role, the CSR will be responsible for managing customer queries & complaints as well as processing orders, modifications, and escalating complaints across a number of communication channels.
Responsibilities :
The Customer Service Representative will be responsible for :
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues, as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of Jr. Customer Service Representatives, as needed
- Ensuring customer satisfaction and providing professional customer support
Qualifications :
Desired Skills :
Salary : $21
