Workplace Services SME (MS Office 365 Suite)

Job description:-
: Workplace Services SME (MS Office 365 Suite)
Location: Hicksville, NY 3 days onsite

Job Description
Who are we looking for?
M365 Messaging SME with min 8 years of relevant Experience
Technical Skills:
Relevant Experience -:

• Candidate must have Experience in design & implementation Knowledge of M365 Migrations from On prem to Online and Tenant to Tenant using both native & 3^rd party tool.

• SME knowledge of Exchange & outlook 2010/2013/2016/2019

• PowerShell scripting for Exchange/ Exchange Online

• Experience of HA clustering solutions and management of uptime

• Resource monitoring experience on a real time basis to maintain High Availability

• Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains.

• Migration from Exchange 2010 to 2013/2016/2019.

• Migration & Transformation of Exchange on-premises to M365 Exchange Online.

• Patching Exchange servers, vulnerability fix.

• Familiar with email gateway solutions like Mimecast, Proofpoint, Symantec, CISCO Iron Port etc.

• Experience on Journaling & Archiving solution.

• Understanding of email security principles relating to Exchange environments

• Skype for Business Server/Microsoft Teams, SharePoint, OneDrive, MS Intune

• Experience of an ITIL managed environment

• Active directory/Azure AD, MS Defender, Security & Compliance

• Willingness to learn new skills and technologies.

Skills - Useful:

• Skype for Business server & Team s knowledge would be preferable

• Exchange 2010/2013/2016/2019 & Exchange Online, SharePoint, OneDrive, MS Intune.

• IOS, Android device support and troubleshooting experience

• Experience of an ITIL managed environment

• GAL replication through a multi domain environment

Overall Experience -:
Candidate having total experience Min 8 Years to Max 12 years in IT infrastructure services & UCC.

• SME knowledge of Outlook 2010, 2016, 2019 in a Windows 10 environment

• SME knowledge of Exchange 2010/2016/2019

• Experience of HA clustering solutions and management of uptime

• Resource monitoring experience on a real time basis to maintain High Availability

• Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains

• Understanding of anti-virus principles relating to Exchange environments

• Experience of an ITIL managed environment

• Active directory support

• Willingness to learn new skills and technologies

• Good Understanding on ITIL and process

Process Skills:

• Design, prepare Work Breakdown Structure and implement the solution.

• Investigate and resolve incident tickets.

• Handle client escalations and coordination with service providers

• Troubleshooting of various voice related problems and facilitating team members to effectively resolve the issue.

• Change Management, Incident management, Problem Management, configuration management.

• Perform standard day to day activities to maintain good health of the Exchange on-premises, Exchange Online environment.

• Managing and supporting Hybrid Exchange environment, Cloud M365 tenant.

• Identifies unusual technical problems. Responds to client requests in non-standard situations and investigates all the facts.

• To provide support for internal & external customers in resolution of configuration issues & queries

• Liaison with Internal and External agencies in the pursuance of Fault Finding, configuration tasks. Identifies, analyzes, and resolves moderately complex problems with business communication systems.

• Escalate and work with OEM TAC for getting the issues fixed.

Behavioral Skills:

• Excellent in written and verbal communication and good customer/Client relationship management

• Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.

• Ability to drive resolution of problems.

• Able to communicate and present complex issues with assurance and confidence.

• During troubleshooting calls have good skills in questioning, listening, ideas development, permission, and rapport, and influencing.

• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

• Dynamic attitude with willingness to learn will be preferred

Certification: Preferable

• MS-203: Microsoft 365 Messaging or
• MS 202: Microsoft 365 Messaging Administrator Certification Transition
• MS-102: Microsoft 365 Administrator Expert
• MD-102: Microsoft Endpoint Administrator Associate
• MS-700: Teams Administrator Associate
• AZ-104: Azure Administrator Associate

SC-400: Information Protection & Compliance Administrator Associate

Additional Job Details:

About Tanisha Systems, Inc.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

Want to read more about Tanisha Systems? Visit us at

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