Patient Advocate - Patient Experience (Days) (PRN)

Education: High School Diploma or GED

Experience: Six months of related experience

Licenses and Certifications: Driver's License

Qualifications

• Bilingual Preferred
• Minimum of 6 months experience involving guest interaction, satisfaction, and hospitality.
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.
• Knowledge of Patient Rights & Responsibilities, Joint Commission Standards, and Centers for Medicare and Medicaid Regulations
• Ability to maintain confidentiality of sensitive verbal and written information.
• Working knowledge of Windows-based office software, computers, and operating systems.
  
  

Definitions

The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and patient/guest satisfaction. They function as a non-clinical resource and liaison between the patient and their family, and the hospital and community it serves. They ensure patient rights are respected, promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit for feedback to management and staff on issues related to patient satisfaction.