What are the responsibilities and job description for the Patient Advocate - Patient Experience (Days) (PRN) position at Tanner Health?
Education: High School Diploma or GED
Experience: Six months of related experience
Licenses and Certifications: Driver's License
Qualifications
The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and patient/guest satisfaction. They function as a non-clinical resource and liaison between the patient and their family, and the hospital and community it serves. They ensure patient rights are respected, promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit for feedback to management and staff on issues related to patient satisfaction.
Experience: Six months of related experience
Licenses and Certifications: Driver's License
Qualifications
- Bilingual Preferred
- Minimum of 6 months experience involving guest interaction, satisfaction, and hospitality.
- Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care.
- Knowledge of Patient Rights & Responsibilities, Joint Commission Standards, and Centers for Medicare and Medicaid Regulations
- Ability to maintain confidentiality of sensitive verbal and written information.
- Working knowledge of Windows-based office software, computers, and operating systems.
The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and patient/guest satisfaction. They function as a non-clinical resource and liaison between the patient and their family, and the hospital and community it serves. They ensure patient rights are respected, promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit for feedback to management and staff on issues related to patient satisfaction.
