What are the responsibilities and job description for the TSW3213896496 - W2 - Help Desk Support II (Microsoft 365 Suite, Teams, Intune, IOS/Android) - Hybrid position at Tanson Corp?
Job Description
Job Description
The State of Wisconsin is looking for one (1) Help Desk Support II resource
Top Skills & Years of Experience : Windows11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years experience.
Nice to Have : Cherwell Ticketing, Scripting, and automation, Microsoft Teams, Intune, Microsoft End Point Configuration Manager
Interview Process : Microsoft Teams interview. Video and Audio on.
Duration : Until 6 / 30 / 25 with extensions possible.
Onsite or remote : Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to
be onsite at least 50% of the time, rotating bi-weekly. Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.
Project Details :
Help desk capabilities with 2-5 years of experience in HelpDesk environment.
Candidate relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures.
Provides a limited degree of work guidance and leadership to other personnel.
A wide degree of creativity and latitude is expected.
Excellent customer service skills required.
Responsibilities :
- Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system. This includes walk-ins.
Documentation of all customer interactions within our ticketing system
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Develop / modifying Knowledge Base documentation.
Image computers and complete post-image configuration
Requirements and Skills :
2-5 years experience working in a help desk environment.
Proven experience as a help desk technician.
Customer-oriented and patient.
Alternate weekly between on-site work in downtown Madison and remote work With the exception of being assigned to other locations as and where necessary (TOURISM / WAB / DOG / WHS,
etc.)
Pay range : $21 to $24 per hour on W2.
Salary : $21 - $24
