Job Description
Tao Group Hospitality offers competitive benefits for all full-time team members such as :
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Mental Health Support and Services
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more!
The Senior Manager, Event Operations provides support to the Event Operations Leadership Team to ensure the department is ran in an efficient and effective manner, with a high focus on delivering gracious hospitality and positive guest experiences. The Senior Manager, Event Operations is a key stakeholder in the Event Operations Team generating increased overall Food & Beverage and other revenue during the event planning stages, through to execution, by upsells to our clients. The Senior Manager Event Operations is responsible for the flawless execution of events to ensure the opportunity is generated for repeat business.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :
Develop creative solutions for client event requests from concept to completion as assignedReceive assignment of signed Event Contract from the Senior Director Event Operations and communicates in a timely manor directly with the client advising you are the lead point of contact to develop and finalize all aspects of the event, including venue layout, menu and beverage planning, decor, audio visual, security, entertainment up to final executionGather all pertinent information from client and generate the Special Event OrderCommunicates all details of events to all departments in a professional, thorough, and timely manner using the Special Event Order and internal memos effectivelyDistributes to Venue Operations a minimum of 10 days prior to the eventManage a variety of event tasks to include event design / theme, timelines, event production, menu requests, implements logistics, vendor scheduling, dock utilization, décor company support and provides approvals on purchase orders, Special Event Orders, logo usage, event spend, etc.Demonstrates outstanding expertise, management and consultation skills when conducting business with clients, vendors, and team membersMaintaining a thorough understanding of event procedures and the overall operating style of the companySupervises Venue Management and Event Staff to ensure proper execution of event with a high level of guest satisfactionProvides good example and maintains accountability of day-to-day operationsAttend site visits, pre-planning meetings, and appropriate venue meetings as necessary to support the guest event experienceEffectively communicate information through written correspondence and oral communication with the client, hotel / venue contacts and internallyAppropriately communicates / delegates with Managers and Supervisors to ensure all work is done according to the standards setPrepares, executes, and properly closes events and respective venuesIdentify extensions / guest overage opportunities during events to create more revenueMaintains healthy relationship with all other departments / operations teamsComplete knowledge of all Tao Group Hospitality venues, region specificRelentless pursuit of health-code-approved work environmentsEnsures guests are being served alcohol per alcohol training and certification standardsStay current in design trends, entertainment, production, vendor products, and new industry technologiesKeep immediate supervisor fully informed of all problems or matters requiring his / her attentionMaintains clean and organized storage facilities, while keeping accurate inventory counts of all suppliesProperly complete event logs and all financial paperwork in compliance with accounting guidelines and distributes to internal stakeholdersCollect final payment due on account 10 days prior to the Event or any other subsequent payments required on accountGenerate final Event Check and held accountable to obtain any balance due on account immediately upon completion of eventObtains and reviews Sign in Payroll Sheets for its accuracyApprove and Code all Vendor Invoices, Submits to Accounts PayableAssist and / or complete additional tasks as assignedEDUCATION / WORKING KNOWLEDGE :
Minimum 1 year experience in high-volume Event Sales in a 4-5 Star Hotel Catering Environment and / or high-volume Nightclub / Restaurant EnvironmentMinimum 3 years' managerial experience in high-volume Event Operations in a 4-5 Star Hotel Catering Environment and / or high-volume Nightclub / Restaurant EnvironmentMust have strong leadership skillsMust be positive / solution orientedAbility to prioritize, manage multiple projects and effectively perform within tight time constraintsAbility to successfully perform in high stress, fast-paced environmentMust have strong attention to detail and quality of workAbility to deliver gracious hospitality, excellent customer service and work with a variety of personalitiesAbility to handle confidential and sensitive informationAbility to build relationships and work in a team environmentProficient in Windows Microsoft Office, POS systems21 years of ageSKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and / or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Must have strong problem-solving skillsExcellent written and verbal communication skills requiredAbility to work under pressure and meet deadlinesMust have good positive energy throughout the dayMust be able to read the computer monitors and print legiblyMust be able to sit and / or stand for extended periods of timeMust be able to move quickly through work and set the pace in the officeMust be able to push and lift up to 25 lbs.Small to Medium office environmentOffice, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment5-25% Local Travel (United States)Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volumeMay work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be requiredMaintain a professional, neat, and well-groomed appearance adhering to Company standardsMust be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous mannerAbility to maintain a high level of confidentialityAbility to handle a fast-paced, busy, and somewhat stressful environmentAbout Us
ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
