Coordinator of Employee Relations

Job Summary

Reporting to the Director of Employee Relations, the Coordinator of Employee Relations, is responsible for supporting the management of employee relations by triaging complaints, maintaining accurate documentation, coordinating background checks, and preparing reports. This role collaborates with departments to ensure compliance with organizational policies and fosters a positive workplace culture through the implementation of employee relations initiatives. Primary Duties and Responsibilities Essential Performance Requirements

• Serves as the initial point of contact for employee complaints, concerns, and inquiries, including those received through designated communication channels
• Provides timely acknowledgments and maintains comprehensive documentation of inquiries for tracking and reporting purposes
• Prioritizes incoming communications effectively to ensure accurate categorization and promptly refers to the appropriate team member for resolution
• Supports case management processes by organizing and maintaining accurate and confidential documentation
• Collaborates with relevant departments to conduct internal background checks for promotional, transfer, and rehire applicants
• Responds to inquiries regarding policies, procedures, programs, and compliance matters with accuracy and efficiency
• Provides backup support for Performance Management and Leave Administration functions and assists with key departmental processes, including grievances and appeal hearings
• Collects, analyzes, and compiles departmental metrics to identify trends, support data-driven decision-making, and enhance reporting for leadership
• Manages work assignments to ensure the accurate and timely completion, tracking, and reporting of employee relations issues to department leadership and leverages interpersonal skills, critical thinking, and sound judgment when addressing employee relations issues with leaders, faculty, and staff

Service Excellence

Supervision Works under the general supervision of the Director of Employee Relations

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications

Preferred Qualifications

Knowledge, Skills and Abilities

Physical Demands and Work Environment Physical Demands The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.