CUSTOMER SERVICE CLERK - County Clerk

Summary

Provide efficient, courteous service to customers via telephone, in person, and Live Chat.

POSTING MAY CLOSE AT ANY TIME

AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED

Tarrant County employees enjoy superior health, retirement, and insurance benefits.

For More Information, Please Click On The Link Below

http://www.tarrantcounty.com/en/human-resources/employee-benefits.html

Essential Duties And Responsibilities

• Provides assistance to customers in person, by telephone, mail, electronically, and through online LiveChat.
• Utilizes the County Clerk’s website, departmental records management system, and public portals to respond to routine requests for information and refer more complex requests to appropriate staff member.
• Accepts LifeChat inquiries, forwarding messages to the appropriate department if unable to provide answers.
• Receives and distributes incoming certified and regular mail and prepares outgoing mail.
• Intakes, file-marks, and distributes documents and ensures documents reach the proper destination.
• Scans, indexes, and assists with general file maintenance and other tasks as assigned by management. Conducts routine filing.
• Responsible for cash drawer and collection of fees. Issues and prepares receipt for copies and other customer requests.
• Verifies and prepares end-of-day deposit and balances monies received.
• Performs all other duties as assigned.
  
  

Minimum Requirements

NOTE: You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.

• High school diploma or equivalent.
• One (1) full-time year of clerical work experience.
• Must demonstrate proficiency with keyboarding.
• Familiar with Microsoft Office.
• Ability to work with numeric filing systems.
• Must be bondable.
  
  

If hired, you must provide proof of educational attainment at new hire processing.

Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudication in the past seven years and may include credit reports, motor vehicle records, employment records and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.

Physical Demands And Work Environment & Other Requirements

While performing the duties of this position, the incumbent is regularly required to sit, stand, walk, bend, stoop, push and pull.

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

• Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Harrison at (817) 884-1227.
  
  

01

Do you have a High School Diploma, GED, or higher degree?

• Yes
• No
  
  

02

Do you have a minimum of one (1) full-time year of clerical and/or general office experience, interacting with the public and providing quality customer service?

• Yes
• No
  
  

03

Are you PC literate and proficient with Microsoft Office products?

• Yes
• No
  
  

04

Do you have the ability to work with numeric filing systems?

• Yes
• No
  
  

05

Are you bondable?

• Yes
• No
• Required Question