Position Title: Patient Navigator I

Department: Certified Community Behavioral Health Clinic (CCBHC)

Reports To: CCBHC Clinical Supervisor, Program Operations Supervisor and Senior Supervisor

POSITION SUMMARY:

The Patient Navigator I position with CCBHC involves screening for eligibility criteria and providing comprehensive case management services to patients with co-occurring Substance Use and Behavioral Health diagnoses. The role includes coordinating care, offering primary care assistance, creating individualized care plans, and tracking patient progress from diagnosis to treatment completion. In addition as a Patient Navigator I you will also be responsible for linking patients to preventative care resources and ensuring linkage is complete.

SALARY RANGE:

$25.75 - $29.50 per hour DOE

We offer a competitive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays (12)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

HOURS:

8 per Day / 5 Days per Week

SUMMARY OF RESPONSIBILITIES:

Position is responsible for completing preliminary screening to help determine level of care and services to support recovery efforts, as well to help individual access needed health and social support services. Position conducts on-site and/or field- based outreach, engagement, re-engagement and navigation services and scheduling.

SPECIFIC DUTIES:

• Navigation

1. Conduct initial navigation screening on the phone or in person with the objective to help determining the need and services of each individual, and respond to referral sources from organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others.
2. Provide enhanced patient navigation services to identify and link eligible participants to project services
3. Participate in outreach efforts at community sites and in-reach at TTC service site.
4. Maintain accurate and timely information in the Access Log to document all contact and navigation encounters with individuals or referral sources.

• Scheduling

1. Receive warm transfers from navigators and schedule patients for intake via the Electronic Health Record (e.g., Avatar Scheduling Calendar for behavioral health)
2. Maintain accurate and timely notes to document all attempts at scheduling and encounters with the individual and referral sources in the Access Log and follow up with pending Scheduling Assignments in the Access Log to ensure all scheduled appointments and linkages are completed.

• General

1. Provide excellent customer service, and timely response times during scheduled call center shift.
2. Provide weekly reports of new individuals enrolled in navigation services to the immediate supervisor.
3. Provide advocacy as needed to help address issues and barriers between patient and service providers.
4. Maintain a database of patients served and outcome data for reporting purposes.
5. Attend agency and community meetings as directed by supervisor.
6. Execute additional tasks, projects and responsibilities as assigned