BDC Representative

Description

ESSENTIAL DUTIES

Create and confirm appointments for new and used vehicles sales customers using phone, email, and internet based chats

Make outbound calls to generate business for the company and follow-up with clients

Able to multi-task and use a multi-line phone system

Accurately report progress and deliver exceptional customer service

Accurately document all customer contacts in a web based client management system

Checks email frequently and responds to all inquiries

Keeps abreast of new products, features, accessories, etc. and their benefits to the customer

Maintains a professional appearance and reports to work on time

Able to work well within a team environment

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCHEDULE

The Business Development Center is open during normal Sales Department hours Monday - Thursday from 8 : 30am - 7 : 00pm, Fridays and Saturdays from 8 : 30am - 6 : 00pm. Saturday hours will be required.

EDUCATION and / or EXPERIENCE

No prior experience or training - training on all tools and processes provided

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role is an office job that will require sitting at a desk for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.