What are the responsibilities and job description for the Safety and Support Representative position at TaskUs?
Job Description
We are seeking a highly skilled Critical Safety Agent to join our team. As a Critical Safety Agent, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue. You will provide empathetic support, resolve issues efficiently, and maintain clear communication with customers.
- Empathetic Support: Provide authentic assistance to customers, actively listening and addressing their concerns.
- Efficient Problem Resolution: Quickly gather and document details, use resources to resolve issues, and escalate when necessary.
- Clear Communication: Set expectations, provide accurate information, and maintain professionalism in all interactions.
