Service Request Manager Kanban

Job Description Roles & Responsibilities Key Responsibilities: • Manages service request lifecycle • Prioritize and assign the service requests through use of DevOps software • Tracks & requests the fulfillment process • Ensures timely resolution of requests • Engages with stakeholders for request updates Qualifications • Proven experience in service request management or IT service management. • Strong understanding of Kanban methodologies and Agile principles. Must have or receive Kanban certification within 3 months of employment. • Excellent communication and interpersonal skills. • Ability to work collaboratively in a team-oriented environment. • Strong problem-solving skills and attention to detail. • ADO, Jira, or other DevOps software experience • Ability to work without constant direction Nice to Have • Technical experience or experience in IT environment • User Story/Task creation experience• Salary Range: $90,000-$120,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1 LocationLouisville, KY Job FunctionTECHNOLOGY RoleManager Job Id358943 Desired SkillsDevOps | Jira Admin Desired Candidate Profile Qualifications : BACHELOR OF COMPUTER SCIENCE

Salary : $90,000 - $120,000