What are the responsibilities and job description for the Customer Solutions Specialist position at Tate Technology, Inc?
Customer Solutions Job details
Salary $20.00 - $25.00 an hour
Job Type Full-time
Shift and Schedule 8-hour shift, Monday – Friday
Tate Technology Inc. is a growing Contract Electronics Manufacturing company that was established and locally owned for over 30 years. We currently have an opening for a Customer Solutions Specialist. The Customer Solutions department is an integral department that is responsible for all sales related activities such as business development, quoting, inside sales and being the primary conduit for all customer communications. The ideal candidate will have excellent communication, organization, multitasking skills, strong computer skills, a positive attitude, a strong work ethic, along with the desire to build and strengthen customer relationships.
Duties include:
· Primary conduit for communicating with our customers
· Answer and direct incoming calls for all departments
· Act as the liaison for all communication between various departments and our customers
· Respond to customer inquiries in an accurate, efficient, and timely manner
· Prioritize and schedule incoming quote requests in the queue accordingly
· Receive and process orders
· Obtain material pricing and lead time for all material including all custom components from the bill of materials (BOM)
· Calculate labor costs according to part counts and assembly processes using predetermined formulas
· Prepare and submit quotations to the customer
· Manage pricing and work with vendors on special pricing
Qualifications:
· Previous experience in customer service, manufacturing planning, quoting, or supplier relations
· Must have excellent computer skills: – Excel, Word, Outlook & other office suites with a strong working knowledge of Excel in particular
· Excellent written and verbal communication skills
· Critical thinking and problem-solving skills
· Extreme attention to detail
· Understand manufacturing basics
· Knowledge of supply chain is a plus
· Experience in viewing Gerber data is a plus
· ERP/MRP experience a plus
Benefits:
- Retirement matching
- Medical, Dental & Vision insurance
- Paid time off
- Flexible Schedule
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $25