What are the responsibilities and job description for the System Administrator position at Taubman?
It’s love. Not work.
Taubman might be a real estate investment trust, but it’s so much more to its talented team. It’s a place where careers start, and last, for those who love retail, thrive on winning and want to push the envelope -- daily.
Our connection to our values last longer than a trip through the lobby where they are showcased. We embody them. They are our north star when things are great, when things are crazy and when we need to re-center ourselves in our work.
At TAUBMAN, we believe with every fiber of our being that the right team can achieve anything. We know we are expected to bring it – and we do. So, whether it’s an opportunity in leasing, marketing, accounting, finance or another area that brings you here, if you respond to what we’re saying, we’d love to hear from you….
Just remember at Taubman, its love, not work.
We have an exciting opportunity for a …
System Administrator to deploy, administer & support the applications, devices, and operating systems that our end-users utilize. Leverage technical knowledge, business knowledge, analytical knowledge, and tool set knowledge and skills to assess, define, implement, and deliver technology solutions for end-user business needs.
Your day-to-day responsibilities will include…
- Deploy, maintain, and support the Taubman Microsoft technology stack, including Windows Operating Systems (Workstations and Servers), Group Policy, Active Directory, Microsoft 365, Defender, Azure, Intune, Autopilot, PowerShell scripting, and more, while ensuring compliance with Microsoft security best practices.
- Administer and utilize tools such as Carbon Black, ADManager/ADAudit Plus, to manage and support users and devices, ensuring proper maintenance, patching, and regular reviews to identify and address any gaps.
- Exhibit a basic understanding of networking principles, including IP addressing, subnetting, and common network protocols.
- Execute monthly Windows Server patching and monitoring on all Windows Servers.
- Apply updates and patches for hardware, firmware, drivers, and software across corporate devices and appliances to ensure a positive customer experience.
- Monitor critical systems using tools like LogicMonitor to proactively identify and address alerts, ensuring timely remediation actions.
- Create, manage, and deploy virtual machines using VMware vCenter and ESXi, including network configuration and storage allocation.
- Plan, participate in, and lead projects to improve workflow efficiencies, meet compliance requirements, and enhance security hardening, while acting as a technical lead to outline project objectives, timelines, resource needs, and implementation processes.
- Proactively learn, fully document systems, and stay informed of the latest features and updates and promote new feature adoption.
- Ensure high-quality customer service by utilizing support management tools, identifying and resolving IT issues, and escalating, when necessary, while accurately logging incidents. Assist in selecting new technologies.
- Maintain flexibility for travel and emergency after-hours work.
- Perform other duties as required.
The ideal candidate will have…
- Minimum of 3 years of strong customer service experience required.
- Minimum of 2 years of technical experience in troubleshooting and supporting a Microsoft Office & Windows environment required.
- Bachelor’s degree in Information Technology or a related field, or equivalent education and/or experience, is required.
- A solid understanding of hardware, software, networking, and solutions technologies used within the organization.
- Outstanding organizational and multitasking abilities, with a strong emphasis on thorough documentation.
- Experience in the following is preferred:
- Ticketing and Knowledgebase management
- Mobile administration and support
- Advanced understanding of LAN/WANs and TCP/IP
- Providing support for LAN based workstations, printers, and other hardware
- Remote troubleshooting programs and procedures
- Technical writing experience
Essential Physical Requirements/Working Environment…
- Ability to use a computer for long periods of time
- Must be able to sit for extended periods of time
- Ability to handle sensitive documents and files
- Ability to work well with others
- Must be able to work under short-term deadlines and work under stress
- Must be able to rarely lift up to 50 pounds
- Must be available for planned and unplanned after-hours work, as required
- Must have the ability to travel occasionally, as required
Our employees thrive with a rewarding work environment, competitive pay and outstanding benefits!
