What are the responsibilities and job description for the Guest Relations Assistant position at Tauck?
Job Description
POSITION SUMMARY :
Responsible with leading resolution of all levels of inquiries as well as the assignment of issues to various company individuals as needed. This position is considered the "front line" to guest and / or agency inquiries with direct responsibility and oversight for effective resolve to ensure retention and the increased propensity to travel. The Guest Relations Assistant provides direction and daily informational support on company-wide policies, practices and procedures both inter-departmentally and to outside Tauck travel partners. This position requires fluency in all Tauck Travel Products and assumes a facilitating collaborative role in this capacity.
Seasonal Position from March to November, Full Time (M-F, 9-5pm)
KEY RESPONSIBILITIES :
- Maintains a collaborative role working with various colleagues across the organization to resolve guests and / or travel agent or travel agent issues that arise pre, post and on-tour
- Responsible for directing and coaching Tauck Directors on any guest issues on tour, including emergency assistance, evacuation, illness / injury and / or tour membership evaluations
- Provide knowledge and support for all inquiries related to Tauck's Protection Products. Resolves tour incident reports that may require evaluation and proper company response
- Provides crisis assistance when required
- Lead resolution of all levels of inquiries
- Must perform other duties and responsibilities as required.
KNOWLEDGE / SKILL REQUIREMENTS :
About Us
Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations.
Visit Tauck website for more information about the company.
